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Videos

There’s no such thing as an off-the-shelf AI agent

Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI quickly, many organisations are investing in agents that...

Rising customer expectations & the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

Reimagining EMEA Marketing: Scaling Strategy in the Age of AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

Centrica and Ceres partnership to deliver multi GW on site fuel cell power

Phil Caldwell, CEO of Ceres, explains how the collaboration will accelerate the deployment of solid oxide, low carbon, high efficiency, grid-independent on site power solutions, capable of being deployed much...

Expert Opinions

The AI trust gap: No scaling without quality management

By Venkatesh Sriraman, UK&I Head of Software Engineering at Cognizant.

Britain’s AI ambitions are growing, but are businesses keeping pace?

By Simon Worsfold, In-House Economist at Intuit

Stopping AI agents from running riot

By Michael Vallas, Technical Principal and Field CTO at Goldilock Secure

Why scaling AI is proving harder than launching it

Mike Fry, Infrastructure Data & Security Solutions Director at Logicalis UKI, discusses why many organisations are discovering that while launching AI is relatively straightforward, scaling it across the...

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