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From reactive to predictive IT: using AI to transform support models

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more...

Interview with Socomec at DCW 2026

Data Centre World 2026

Interview with Camfil at DCW 2026

Data Centre World 2026

Managed services shifting from reactive support to value-driven cloud operations

In this interview, Josh Ewing, VP of eNlighten Managed Services at Namos Solutions, discusses how managed services are evolving beyond traditional break-fix models towards value-led, outcome-focused delivery....

Expert Opinions

Data Breach and Cyber-Attacks: A Matter of When and Not If

By Graham Jarvis, Freelance Business and Technology Journalist.

AI tools to digital employees: why traditional security models are falling behind

This article is based on an exclusive interview with Steve Wilson, Chief AI Officer at Exabeam, exploring how the rise of the digital workforce is reshaping cybersecurity. The discussion covers the shift from...

Why distribution now sits at the heart of commercial resilience for the European channel

By René Klein, Executive Vice President, Europe at Westcon-Comstor.

Don’t let pumps become another bottleneck to data centre growth

Tom Salmon, group business development manager for data centres at SPP Pumps, explores the scale of the pumping requirements at data centres, arguing that turnkey suppliers and pre-integrated systems can help...

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