MSP Channel Insights

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Videos

Strengthening cyber threat intelligence through information sharing and collaboration

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...

Industry under-prepared for surge in AI data centre demand

Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition...

Interview with CBS at DCW London 2026

Data Centre World London 2026

Rethinking marketing across EMEA: scale, strategy & AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

Expert Opinions

Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

Why visual enterprise architecture is key to digital transformation

By Jamie Lyon, Chief Product and Strategy Officer at Lucid Software.

The Margin Squeeze: Why UK MSPs Must Monetise Observability, Not Just Support

By Ed Knight, Director of Global MSP Sales, Paessler GmbH

How data sovereignty is reshaping infrastructure decisions

By George Ashwin, UK Channel Director at AddOn Networks

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Expert Opinions