From SLAs to XLAs: why outcomes will define the next era of connectivity

Monday, 23rd February 2026 Posted 2 weeks ago in Partner by Sophie Milburn

In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He discusses the move towards measuring value through real-world outcomes rather than technical processes alone, and outlines how providers can evolve their service models to stay competitive in a changing market.

Backup storage architecture security and scale insights from ExaGrid

Posted 6 days ago by Sophie Milburn

In this conversation, Bill Andrews, President and CEO of ExaGrid, discusses how Tiered Backup Storage is helping MSPs improve performance, strengthen...

From firefighting to frameworks: Helping MSPs scale with operational maturity

Posted 1 week ago by Sophie Milburn

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive...

The rise of multi-signal MDR in the age of tool sprawl and identity-driven threats

Posted 2 weeks ago by Sophie Milburn

In this interview, Phil Skelton, Senior Director of International Sales at eSentire, explores why modern defence demands multi-signal MDR that...

Inside Portnox’s global channel launch and passwordless NAC strategy

Posted 2 weeks ago by Sophie Milburn

In this interview, Kristen Knight, newly appointed VP of Channel Sales at Portnox, discusses the launch of the company’s global partner programme...

From compliance to competitive advantage: the AI governance and cyber risk opportunity for MSPs

Posted 2 weeks ago by Sophie Milburn

In this in-depth conversation, Roy Azoulay, Co-founder and CIO of Cynomi, and Phil Bindley, Field CISO at Intercity Technology, explore how MSPs and...

Partner enablement, AI services, and lessons from Alteryx’s McLaren partnership

Posted 2 weeks ago by Sophie Milburn

Rishi Kapoor, WW Partner Sales Engineering Leader at Alteryx, shares how Alteryx One and the Partner SE model enable MSPs to transition from...

MSP growth, AI adoption, and generational shifts in buying

Posted 3 weeks ago by Sophie Milburn

Greg Jones, SVP of MSP Success at Kaseya, discussed the TruPeer initiative and its role in supporting MSPs. He also addressed SMB IT growth, AI...

From PSTN switch-off to MSP opportunity

Posted 1 month ago by Sophie Milburn

Will Morey, Managing Director at Gamma, explains why PSTN migration is a scale problem for MSPs, not a technical one. He shows how structured...