From SLAs to XLAs: why outcomes will define the next era of connectivity

Monday, 23rd February 2026 Posted 3 months ago in Partner by Sophie Milburn

In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He discusses the move towards measuring value through real-world outcomes rather than technical processes alone, and outlines how providers can evolve their service models to stay competitive in a changing market.

The Agent Development Lifecycle and the battle against AI sprawl

Posted 8 hours ago by Sophie Milburn

Gavin Guinane, Field CTO EMEA at Glean, discusses how enterprises are struggling with AI agent sprawl, governance challenges, and proving ROI at...

Why MSPs win with embedded security, AI, and strong client relationships

Posted 14 hours ago by Sophie Milburn

In this interview, Tim Coach, Chief Evangelist of Community and Channels at Cynomi, brings a rare perspective shaped by experience across client,...

Project Mercury Unveils Plans for the UK’s First Homegrown Sovereign LLMs

Posted 1 day ago by Phil Alsop

James Drayson, Co-Founder & CEO of Locai Labs and Mark Boost, Founder and CEO of Civo, explains how Locai Labs, the UK’s sovereign AI company, and...

Securing the expanding attack surface through visibility and IT OT convergence

Posted 4 days ago by Sophie Milburn

Olly Carter, Senior Channel Sales Director at Forescout, discusses how asset sprawl, IT OT IoT convergence and AI-driven threats are reshaping...

There’s no such thing as an off-the-shelf AI agent

Posted 5 days ago by Phil Alsop

Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI...

The shift from outsourcing to true MSP-controlled offshore teams

Posted 6 days ago by Sophie Milburn

Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led...

Rethinking marketing across EMEA: scale, strategy & AI

Posted 1 week ago by Sophie Milburn

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She...

Strengthening cyber threat intelligence through information sharing and collaboration

Posted 1 week ago by Sophie Milburn

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how...