From SLAs to XLAs: why outcomes will define the next era of connectivity

Monday, 23rd February 2026 Posted 4 months ago in Partner by Sophie Milburn

In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He discusses the move towards measuring value through real-world outcomes rather than technical processes alone, and outlines how providers can evolve their service models to stay competitive in a changing market.

Closing the visibility gap in modern MSP cybersecurity

Posted 21 hours ago by Sophie Milburn

Kristian Wright, Co-Founder and CEO at enhanced.io, discusses why MSPs must move beyond traditional endpoint security and embrace a unified approach...

How real cyber crises expose hidden organisational weaknesses

Posted 4 days ago by Sophie Milburn

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true...

Deep observability and the AI security illusion: why more tools aren't delivering better protection

Posted 4 days ago by Sophie Milburn

In this in-depth discussion, Mark Jow, EMEA Technical Advocate & Evangelist at Gigamon, and Sam Lambert, EMEA Channel Director at Gigamon, explore...

RoboShadow and Pax8 on MSP security: reducing tool sprawl, improving visibility, and accelerating remediation

Posted 1 week ago by Sophie Milburn

In this interview, Terry Lewis, Founder and CEO of RoboShadow, and Mostyn Thomas, Senior Director of Security EMEA at Pax8, discuss the evolving MSP...

Trust and identity in the cyber security spotlight

Posted 1 week ago by Phil Alsop

Ross McKerchar, CISO at Sophos, discusses the results of the company’s recent Cybersecurity Trust Reality 2026 report and the State of Identity...

Hacktivism and the growing risk to critical infrastructure

Posted 2 weeks ago by Sophie Milburn

In this interview, Rik Ferguson, VP of Security Intelligence at Forescout Technologies, discusses emerging cyber threats, including OT/IoT risks,...

Rethinking identity security for MSPs: insights from the Guardz 2026 State of MSP Threat Report

Posted 2 weeks ago by Sophie Milburn

In this interview, Doni Brass, SVP Product Strategy & Community, discusses findings from the latest threat report showing widespread credential...

Why email security still matters: TopSec on layered defence, DMARC & AI risk

Posted 2 weeks ago by Sophie Milburn

In this interview, Niall Mackey, Commercial Director at TopSec Cloud Solutions, explains why email remains the dominant attack vector for SMBs and...