NEWS
The better the customer experience, the more pressure on the point-of-sale
  • Posted on 3rd November 2023 in by Phil Alsop

Considerable effort is invested in optimising the customer experience, but adding more technology-driven features puts more pressure on achieving a seamless purchase transaction without hiccups, writes Cisco ThousandEyes’ Mike Hicks.

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NEWS
How channel providers must transform in the era of rapid technological advancements
  • Posted on 30th October 2023 in by Phil Alsop

By Jonathan Wright, Director of Products and Operations at GCX.

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NEWS
Everything will be connected
  • Posted on 30th October 2023 in by Phil Alsop

Even though 5G networks are expected to grow and develop for years to come, technology strategists are already offering up visions that look far beyond 5G. If their 6G scenarios become reality, we can expect a wonderland of communications in the 2030s. Alexander Pabst, Vice President Market...

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NEWS
Technologists should focus on proactivity, not reactivity, to deliver on Industry 4.0 goals
  • Posted on 21st October 2023 in by Phil Alsop

By Gregg Ostrowski, CTO Advisor, Cisco AppDynamics.

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NEWS
Could Natural Language Understanding transform trust in utility CX?

By Agam Kohli, Director, CX Solutions Engineering at Odigo.

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NEWS
Protecting digital trust from erosion

By Mark Molyneux, EMEA CTO at Cohesity.

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NEWS
Becoming Forest Positive: Don't just go beyond, regenerate

By Nancy Powell UK & Ireland Sustainability Manager at HP.

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NEWS
National Customer Service Week: How technology can enable a great customer experience

Over the past few years, customer expectations have risen significantly as demands for a fast,...

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NEWS
Ada Lovelace Day: Hear from six successful women in STEM on the need for better representation in the tech industry

Tuesday 10th October marks Ada Lovelace Day, an annual celebration of women’s achievements in...

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NEWS
Why intelligent automation can provide a lifeline for cancer care

By Karen Gorman, Account Director - Healthcare, SS&C Blue Prism.

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Dr. Alyson Freeman; Customer & Innovation lead, Sustainability & ESG, Dell Technologies, discusses the sustainability challenges facing the data centre industry and some of the ways in which the facility...
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News

Addition of Egress’ cloud email security solution to KnowBe4’s comprehensive product suite will create the largest, advanced AI-driven cybersecurity platform for managing human risk.
In an ORX survey of 26 of the world’s biggest banks and insurers, three quarters (75%) of firms said that they have started using external GenAI tools in operations, with the most popular being Microsoft...
New VP of Product Innovation, Ed Granger, comes as leading enterprise transformation platform provider prepares more AI-led enhancements following period of exponential growth.
Data and artificial intelligence (AI) leader SAS has officially expanded its SAS-hosted managed services to Amazon Web Services (AWS). A strategic addition to the SAS Managed Services portfolio, the expansion...