IT Management + Service Expert Opinions News Videos

SUSTAINABILITY FOCUS 1

Posted on 2nd February 2022 in by Phil Alsop

Achieving sustainability through technology The good news is that many of the initiatives that can help a business reduce its carbon footprint are also effective for saving costs. By Simon Short, chief operating officer, Advanced.

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Aiming for service excellence: swimming or sinking in today’s digital economy

Posted on 22nd December 2021 in by Phil Alsop

By Dirk Martin, CEO and Founder of Serviceware SE.

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How IT services can play a pivotal role in reducing carbon emissions

Posted on 22nd December 2021 in by Phil Alsop

COP26 reinforced the need for society to reduce carbon emissions and be more eco-conscious. If we are to meet the targets set out by governments and organisations, tangible actions must take place. The UK has committed to reaching net zero by 2050, a challenging prospect that requires all levels of...

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Breaking down the traditional walls of ITSM through business collaboration

Posted on 21st December 2021 in by Phil Alsop

By Jonathan Wiener - Chief Revenue Officer at Aurachain.

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The revolution in IT service management is a big bonus for boardrooms

Powerful new allies have emerged for boardrooms looking to streamline IT service management and...

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Transforming enterprise system moinitoring

Adding new monitored elements is a long and complicated process. Even the most highly trained and...

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The future of service management in the DevOps era

An open, collaborative platform enables teams to scale operations quickly and ensure the...

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Employee wellbeing and Covid-19: Driving automation within IT support services

The unprecedented impact Covid-19 has had on everyone is well documented, and as the world grapples...

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Avoid the double whammy of high costs and ineffective implementation in ITSM

IT efficiency remains a major objective for enterprises in every sector, all too-frequently...

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How to avoid compliance fines through automation and better people processes

The number of regulatory standards and security best practices infrastructure teams have to comply...

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Business as usual: keeping software up to scratch wherever your team is

The world is currently in the midst of the unknown. The COVID-19 pandemic has led to one of the...

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Why managing application performance in the cloud is vital

In the digital era, it's now easier than ever to support a remote workforce as so many applications...

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Videos

From PSTN switch-off to MSP opportunity

Will Morey, Managing Director at Gamma, explains why PSTN migration is a scale problem for MSPs, not a technical one. He shows how structured journeys, partner support, and integrated platforms turn forced...

From compliance to competitive advantage: the AI governance and cyber risk opportunity for MSPs

In this in-depth conversation, Roy Azoulay, Co-founder and CIO of Cynomi, and Phil Bindley, Field CISO at Intercity Technology, explore how MSPs and MSSPs can turn regulatory compliance, AI governance, and...

Why Proactive Cybersecurity Is Non-Negotiable for MSPs

In this conversation, ESET UK Country Manager, Matt Knell, discusses why MSPs must move beyond basic endpoint protection and adopt a layered, proactive security approach. He shares practical insights on MDR...

Delivering sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT DATA to support Virgin Media O2 across all UK data centre sites, focusing on responsible decommissioning,...

News

Illumio and Armis strengthen partnership to enhance IT/OT security

Illumio and Armis enhance their collaboration, focusing on improved IT and OT security through expanded platform features and strategic market alignment.

Enhancing broadband management with OBUSPA integration

OBUSPA's integration with prpl and RDK aims to accelerate service rollouts, enabling broadband providers to deliver streamlined home internet solutions.

The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on operational workflows.

DXC Technology opens customer experience centre in London

DXC Technology opens a Customer Experience Centre in London to support enterprise AI adoption and digital transformation.

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