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Unlocking more personalised customer experiences with AI, RCS, and integrated omnichannel strategies

Sophie Cheng, Sinch’s SVP of Product Marketing, discusses the findings of the company’s recent report, the state of customer communications, which explores how brands are adapting their engagement strategies as customer expectations rise, and AI adoption accelerates globally. She explains that the businesses that lead are putting the customer at the heart of their communication strategies, letting them choose how and where they want to connect and using AI, and channels like RCS, to make every interaction smarter, faster, and more meaningful.

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DEI matters more than ever - in the IT industry and beyond

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the importance of women's perspectives in creating balanced leadership teams, how diverse viewpoints lead to better solutions and innovation in technology, the responsibility of current women leaders in challenging stereotypes for future generations and some practical approaches to creating more equitable environments in male-dominated industries.

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WOMEN IN IT – Jenny Briant, Academy Operations Director at the Ten10 Academy
  • Posted on 13th April 2025 in by Phil Alsop

Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive workplaces – including building a career in tech without a traditional tech background; the importance of DEI representation in AI and tech leadership; AI in recruitment: the need for human oversight; empowering women and Gen Z in tech; and just why a well-crafted DEI strategy can bring so many benefits to an organisation when it comes to both employee and customer interactions.

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DCS talks to ToffeeX at TechExGlobal 2025

In this video, DCS talks to ToffeeX at TechExGlobal 2025.

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DCS talks to Nasuni at TechExGlobal 2025

In this video, DCS talks to Nasuni at TechExGlobal 2025.

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DCS talks to Edge Impulse at TechExGlobal 2025

In this video, DCS talks to Edge Impulse at TechExGlobal 2025.

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DCS talks to Barbara at TechExGlobal 2025

In this video, DCS talks to Barbara at TechExGlobal 2025.

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DCW 2024: DCS Talks to Gareth Meyer, Technimove

In this video we talk to Gareth Meyer from Technimove

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Sustainability – time for a revolution? Part 1
  • Posted on 16th February 2023 in by Phil Alsop

Pankaj Sharma, Schneider Electric's Global Executive Vice President, Secure Power Division, discusses the sustainability gap, with too many organisations talking up their environmental credentials, but failing to implement the necessary actions.

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IT department central to IT decentralisation
  • Posted on 15th October 2022 in by Phil Alsop

Arun Kumar J, Regional Director - UK, ManageEngine, discusses the company’s recent IT at Work – 2022 and Beyond report, which finds that, while the majority of organisations are on a path to IT decentralisation, the importance of the IT department cannot be overstated as the driving force behind such a digital transformation strategy.

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Sports broadcaster wins with New Relic
  • Posted on 31st August 2022 in by Phil Alsop

Craig McLean, VP of Engineering at DAZN Group, a global sports entertainment platform, explains the importance of observability to the company as it delivers an over-the-top streaming service to millions of subscribers across the globe.

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Observability offers a path to true IT optimisation
  • Posted on 17th June 2022 in by Phil Alsop

Stéphane Estevez, EMEA Director of Product Marketing, Observability & IT Markets at Splunk, discusses the findings of the company’s ‘State of Observability 2022’ report. He outlines the three different stages of the observability journey, the main reasons why organisations adopt observability solutions and the main benefits of doing so. He ends up with some key observability recommendations.

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Park Place Technologies expands its data centre expertise
  • Posted on 16th May 2022 in by Phil Alsop

Park Place Technologies has been on quite some journey, as the company has grown from its core Third Party Maintenance focus to today’s data centre network optimisation specialist organisation. Ian Shearer, Managing Director, APAC & EMEA, Park Place Technologies, discusses recent developments at the company, which include several acquisitions, technical solution and professional services innovations.

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Ydentic platform offers ‘simple’ IT management
  • Posted on 18th January 2022 in by Phil Alsop

Jorn Wittendorp, Founder and CEO of Ydentic, explains how the company’s platform helps MSPs and their customers to optimise the management of workplaces, accounts, access rights and passwords from one, central location. The company is expanding from its Netherlands base, looking to develop partners in Germany, the UK and the Nordics.

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Making the most of IT management - NinjaRMM
  • Posted on 24th October 2021 in by Phil Alsop

Andre Schindler, General Manager EMEA at NinjaRMM, provides an update on recent technology and business developments at the remote monitoring and management solutions vendor.

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News

Green Gourmet partners with Emerge Digital to enhance technology infrastructure, supporting plans to double meal production and maintain sustainable growth.
Air India Group enhances sustainability and efficiency by implementing SITA OptiFlight® and eWAS technologies across its fleet.
Google inaugurates a cutting-edge data centre in Hertfordshire, signalling a massive investment in the UK's AI landscape.
Nintex's new partner initiative aims to accelerate AI-powered process innovation, enhance co-selling, and provide partners with strategic resources to maximize growth.

Expert Opinions

The experts from saVRee tell us how video based training could revolutionise the way that engineers learn
By Chris Wellfair, Projects Director, Secure I.T. Environments.