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IT Management + Service Videos News Expert Opinions

NEWS
Spark set to revolutionise the IT service desk
  • Posted on 3rd March 2026 in by Phil Alsop

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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NEWS
Delivering sustainable decommissioning and circular economy outcomes
  • Posted on 15th February 2026 in by Phil Alsop

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT DATA to support Virgin Media O2 across all UK data centre sites, focusing on responsible decommissioning, resource recovery and circular economy integration. The contract will see over 40,000 IT assets sustainably processed - reducing waste, recovering critical materials, and help Virgin Media O2 achieve its energy efficiency and carbon reduction targets.

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Unlocking more personalised customer experiences with AI, RCS, and integrated omnichannel strategies

Sophie Cheng, Sinch’s SVP of Product Marketing, discusses the findings of the company’s recent report, the state of customer communications, which explores how brands are adapting their engagement strategies as customer expectations rise, and AI adoption accelerates globally. She explains that the businesses that lead are putting the customer at the heart of their communication strategies, letting them choose how and where they want to connect and using AI, and channels like RCS, to make every interaction smarter, faster, and more meaningful.

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NEWS
DEI matters more than ever - in the IT industry and beyond

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the importance of women's perspectives in creating balanced leadership teams, how diverse viewpoints lead to better solutions and innovation in technology, the responsibility of current women leaders in challenging stereotypes for future generations and some practical approaches to creating more equitable environments in male-dominated industries.

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WOMEN IN IT – Jenny Briant, Academy Operations Director at the Ten10 Academy
  • Posted on 13th April 2025 in by Phil Alsop

Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive workplaces – including building a career in tech without a traditional tech background; the importance of DEI representation in AI and tech leadership; AI in recruitment: the need for human oversight; empowering women and Gen Z in tech; and just why a well-crafted DEI strategy can bring so many benefits to an organisation when it comes to both employee and customer interactions.

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NEWS
DCS talks to ToffeeX at TechExGlobal 2025

In this video, DCS talks to ToffeeX at TechExGlobal 2025.

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DCS talks to Nasuni at TechExGlobal 2025

In this video, DCS talks to Nasuni at TechExGlobal 2025.

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DCS talks to Edge Impulse at TechExGlobal 2025

In this video, DCS talks to Edge Impulse at TechExGlobal 2025.

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DCS talks to Barbara at TechExGlobal 2025

In this video, DCS talks to Barbara at TechExGlobal 2025.

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NEWS
DCW 2024: DCS Talks to Gareth Meyer, Technimove

In this video we talk to Gareth Meyer from Technimove

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NEWS
Sustainability – time for a revolution? Part 1
  • Posted on 16th February 2023 in by Phil Alsop

Pankaj Sharma, Schneider Electric's Global Executive Vice President, Secure Power Division, discusses the sustainability gap, with too many organisations talking up their environmental credentials, but failing to implement the necessary actions.

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IT department central to IT decentralisation
  • Posted on 15th October 2022 in by Phil Alsop

Arun Kumar J, Regional Director - UK, ManageEngine, discusses the company’s recent IT at Work – 2022 and Beyond report, which finds that, while the majority of organisations are on a path to IT decentralisation, the importance of the IT department cannot be overstated as the driving force behind such a digital transformation strategy.

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Sports broadcaster wins with New Relic
  • Posted on 31st August 2022 in by Phil Alsop

Craig McLean, VP of Engineering at DAZN Group, a global sports entertainment platform, explains the importance of observability to the company as it delivers an over-the-top streaming service to millions of subscribers across the globe.

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NEWS
Observability offers a path to true IT optimisation
  • Posted on 17th June 2022 in by Phil Alsop

Stéphane Estevez, EMEA Director of Product Marketing, Observability & IT Markets at Splunk, discusses the findings of the company’s ‘State of Observability 2022’ report. He outlines the three different stages of the observability journey, the main reasons why organisations adopt observability solutions and the main benefits of doing so. He ends up with some key observability recommendations.

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NEWS
Park Place Technologies expands its data centre expertise
  • Posted on 16th May 2022 in by Phil Alsop

Park Place Technologies has been on quite some journey, as the company has grown from its core Third Party Maintenance focus to today’s data centre network optimisation specialist organisation. Ian Shearer, Managing Director, APAC & EMEA, Park Place Technologies, discusses recent developments at the company, which include several acquisitions, technical solution and professional services innovations.

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News

Nebula Global Services to deliver services for Netos FinOps platform

Nebula Global Services partners with Netos to expand global deployment of FinOps for IT networks, aiming to provide visibility and optimisation across multiple regions.

Vertiv introduces the Vertiv PowerUPS 6000 for industrial markets

Vertiv introduces the PowerUPS 6000 Industrial UPS, designed to support critical power needs in commercial and industrial environments.

The AI influence: UK business leaders' growing dependence on machine decision-making

AI is increasingly shaping decision-making among UK business leaders, with a significant portion relying heavily on it, highlighting concerns over data quality and workforce collaboration.

Aligning AI data centre growth with power infrastructure constraints

Siemens is partnering with technology providers and integrating energy solutions to help AI data centres align compute growth with grid capacity.

Expert Opinions

Building trust in AI SOC analyst solutions: A UK and EU CISO perspective

By Brett Candon, VP International at Dropzone AI.

What new ISO/IEC testing rules mean for MPO, singlemode and warranties

By Andrew Sedman RCDD, Head of Technical Support & Training, Reichle & De-Massari AG.

Your customers know the data sovereignty rules. They’re still getting hit. That’s your opportunity.

By David Byrnes, VP of Global Channels, Kiteworks.

The secret to turning AI hype into real business results

Paul Swaddle, Product Manager at Serios Group and Lucy Batley, founder of AI consultancy Traction Industries discuss how organisations can combine data and AI to create meaningful business impact.

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