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IT Management + Service Expert Opinions News Videos

NEWS
Dousing the flames of the daily firefight: Bringing IT teams back to strategic direction

By Stuart Simmons, Regional Director, IT Services, Apogee Corporation.

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NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
Developing a DataOps culture? Focus on incentives
  • Posted on 19th November 2023 in by Phil Alsop

By Rytis Ulys, Analytics Team Lead at Oxylabs.

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NEWS
MLOps and LLMOps – How do they differ?
  • Posted on 16th October 2023 in by Phil Alsop

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
Embracing diversity and inclusion: a new dimension for leadership and management

BY by Morten Wierod, President Electrification ABB.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
APM: The symbiotic relationship between network and end user experience

By Pavel Minarik, Vice President, Technology at Progress.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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NEWS
Applied Observability – the ‘must haves’ for your analytics engine

By Steve Wilcockson, Data Science Lead at KX.

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Videos

Interview with CBS at DCW 2026

Data Centre World 2026

Why AI isn’t one size fits all for MSPs and their growth journey

Pete Hughes, Founder and Managing Director of Zalara Tech, shares how building a business in the age of AI shapes growth and delivery, and why success depends on understanding that AI is never a...

Cutting through tool sprawl and burnout with a unified platform

Greg Gyves, Director of Global MSP & GSI at TeamViewer, explores the real operational pressures MSPs are dealing with. He highlights expanding service boundaries, rising complexity, and the constant push to do...

Why cybersecurity is no longer just technical: the rise of human risk management

In this interview, Aaron Watts, Chief Channel Officer at usecure, explains why people, not just technology, are now the primary target for cyberattacks. He explores how MSPs can balance automation with...

News

11:11 Systems’ Johnny Carpenter named 2026 CRN EMEA Channel Leader

CRN UK, a brand of The Channel Company, has included Johnny Carpenter, VP of Channels and Alliances EMEA, in the 2026 CRN® Channel Leaders EMEA list.

Evolve IP launches Microsoft Operator Connect

Evolve IP has launched Microsoft Operator Connect across its partner ecosystem, marking the next phase in its strategic approach to Microsoft Teams voice enablement.

Shift toward digital autonomy in the EU

Fear of vendor lock-in is a top factor for moving to open source, up 68% this year compared to last year’s report.

HPE introduces 'sweeping' security advancements

HPE has introduced new security innovations designed to help organizations scale distributed operations, reduce cyber risk, and maintain consistent governance as AI adoption accelerates across the enterprise.

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