By Sam Waes, Head of Smart Industries Europe, Orange Business.
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By Graham Jarvis, Freelance Business and Technology Journalist; Lead Business and Technology Journalist, Trudy Darwin Communications.
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By Jonathan Dedman, Director at Cloudhouse.
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By Sammy Zoghlami, SVP EMEA at Nutanix.
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How artificial intelligence may upend the hardware-agnostic era. By James White, Digital Workplace Practice Lead at Prosource.it
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In this Q&A, Darren Rushworth, President of NICE International, explores how purpose-built AI is revolutionising customer service by addressing the shortcomings of generic AI solutions. He discusses how organisations can bridge critical consumer protection gaps, leverage domain-specific AI models for better outcomes, and drive long-term transformation in customer experience.
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