John McMahon, product director at IEG4, an enabler of digital services in the public sector, discusses how austerity in local councils is, by necessity, driving a revolution in customer service delivery.
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By Oliver Guy, Global Industry Director for Retail, Software AG.
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By Chris Ducker, Senior Director of global proposition strategy at Sungard Availability Services.
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When does artificial intelligence trump traditional customer service?
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By Darren Watkins, managing director for VIRTUS Data Centres.
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