MSP Channel Insights

Digital workplace survey – poor communication is reducing staff productivity

Posted 8 years ago in by Phil Alsop

A major digital workplace survey of senior IT executives - across 100 medium to large organiastions, reveals that 80% believe poor internal communication negatively impacts on staff productivity across the digital workplace. The survey, conducted by bluesource, also indicates that 70% think that current internal communication systems are preventing employees talking and collaborating effectively.

Posted 8 years ago in by Phil Alsop

New contract with Civica Digital will help boost customer satisfaction and future-proof the council.

NEWS

Self-service and AI are redefining how consumers view customer service

Posted 8 years ago in by Phil Alsop

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

NEWS

Inertia threatens digital change

Posted 8 years ago in by Phil Alsop

A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.

Posted 8 years ago in by Phil Alsop

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.

NEWS

Two thirds of channel companies eager to enter into new partnerships

Posted 8 years ago in by Phil Alsop

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with between now and 2020. This is according to research carried out by OnePoll, commissioned by Agilitas, the leading European innovator of customer driven IT channel services.

Digital Business

Digital workplace survey – poor communication is reducing staff productivity

South Gloucestershire selects Civica Digital as transformation partner

Self-service and AI are redefining how consumers view customer service

Inertia threatens digital change

Digital platform offers Robotic Process Automation as a Service

Two thirds of channel companies eager to enter into new partnerships

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