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IT Management + Service

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Four ways superautomation is boosting ITSM

By Linda King, Chief-Go-To-Market Officer, Cloudsoft.

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Overcoming IT Complexity With Full-Stack Observability

By Thomas LaRock, Head Geek, SolarWinds

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A defining moment: the next 12 months will be critical for businesses on their journey to full-stack observability

New research from Cisco AppDynamics shows that the journey to full-stack observability is well underway. By James Harvey, Executive CTO EMEAR at Cisco AppDynamics

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Thriving in the age of disruption: How right-sizing the IT estate is pivotal to business growth

By Sanjiv Sachdev, Director, Strategic Business Value Consulting at Serviceware.

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SUSTAINABILITY FOCUS 25

Bridging the Gap between Sustainability and CX By Jay Patel VP & GM, Webex CPaaS

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SUSTAINABILITY FOCUS 23

How the tech industry can play its part in reducing carbon emissions Corporate social responsibility is now a business imperative and should be leading the business agenda. Technology companies need to demonstrate that they are taking sustainability and a reduction of their impact on the environment seriously. It’s a huge subject and more and more we are seeing customers demanding to know what we are doing. By Scott Dodds, CEO, Ultima Business Solutions

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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