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IT Management + Service

NEWS

ServiceNow to acquire Lightstep

Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven, action‑oriented workflows.

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NEWS

Transforming IT Service and Asset Management?

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal issues in real-time for contextual, personalised employee experiences in the Everywhere Workplace.

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NEWS

ManageEngine launches RMM Central

ManageEngine has launched RMM Central, a new unified remote monitoring and management solution for managed service providers (MSPs).

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NEWS

Delivering data centre innovation

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

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NEWS

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

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NEWS

Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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A better end user experience for network analytics

ENA V18 delivers high-impact network management to IT groups, powered by Google Maps-based...

Gartner 2024 Hype Cycle for Emerging Technologies highlights developer productivity, total experience, AI and security

The 25 disruptive technologies to watch on the Gartner, Inc. Hype Cycle for Emerging Technologies,...

GoCanopy: AI-driven platform for real estate investment intelligence

GoCanopy raises €2.1m to expand its AI platform for institutional real estate investment and...

Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for...

AI adoption challenges: navigating the trust paradox

Informatica's new study reveals the trust paradox of AI: rapid adoption yet high risks due to lack...

Move to modern multicloud environments has broken traditional approaches to infrastructure monitoring

Disparate tools and a reliance on manual processes lead IT teams to waste nearly half (42%) of...

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