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IT Management + Service

NEWS

Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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NEWS

Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

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NEWS

Park Place Technologies launches Entuity v20.0

Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.

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NEWS

New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.

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NEWS

USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

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NEWS

Park Place Technologies acquires Reliant Technology

Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and hardware provider based in Atlanta, Georgia. The acquisition will provide more products and services to Reliant Technology’s large client base.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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New leadership at CirrusHQ: Matt Smith appointed as Head of Sales

CirrusHQ appoints Matt Smith as Head of Sales to support its cloud partnerships and organisational...

Turning process insights into action

Celonis has introduced the Celonis Intelligent Business Cloud. The Celonis Intelligent Business...

Navigating the silent accelerator: shifting enterprise IT risk

As automation expands, businesses face unforeseen internal risks within their IT landscapes,...

Yubico launches self-service YubiKey ordering and streamlined portal

Yubico updates YubiKey as a Service with self-service features for easier passkey management.

Sharp Europe unveils new ‘One Sharp’ unified brand proposition

Sharp Europe launches a unified brand proposition, consolidating its expertise across IT services,...

Virtual Instruments acquires Metricly

Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and...

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