IT Management + Service

Growing Demand for results and ROI from IT investments and decisions

Posted 1 year ago in Tech & Trends by Phil Alsop

To solve for rising IT costs, IT and finance leaders collaborate to scrutinise technology spend and ensure budgetary and business goals are met.

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Kyndryl announces Kyndryl Interactive AI for Service Desk

Posted 1 year ago in Vendor by Phil Alsop

The solution offers a personalised IT support experience by leveraging AI and Advanced Speech Recognition and Natural Language Processing.

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PagerDuty unveils innovations for the PagerDuty Operations Cloud

Posted 1 year ago in Vendor by Phil Alsop

PagerDuty has launched new capabilities and upgrades for the PagerDuty Operations Cloud.

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SolarWinds AI launches to transform IT Service Management

Posted 1 year ago in Vendor by Phil Alsop

Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM solution.

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JumpCloud acquires Resmo

Posted 1 year ago in M&A by Phil Alsop

The acquisition integrates advanced IT, cloud, and SaaS asset security and management capabilities into JumpCloud’s open directory platform.

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Dell NativeEdge 2.0: reimagining edge operations

Posted 2 years ago in Vendor by Phil Alsop

Securely scale your edge operations to power any use case.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Green Gourmet partners with Emerge Digital to double turnover by 2028

Green Gourmet partners with Emerge Digital to enhance technology infrastructure, supporting plans...

Gartner 2024 Hype Cycle for Emerging Technologies highlights developer productivity, total experience, AI and security

The 25 disruptive technologies to watch on the Gartner, Inc. Hype Cycle for Emerging Technologies,...

Park Place Technologies introduces “First-Time Fix Guarantee”

Return trip to correct same issue on same device will receive one-month credit.

Colt Technology Services enriches customer digital experiences with Blue Planet

Automated assurance software rapidly resolves network issues and improves service reliability.

Central Nervous System for IT promises new era for AIOps

The Central Nervous System for IT gives enterprises the deepest visibility into complex multi-cloud...

Enhancing life insurance services through digital transformation

TCS strengthens its alliance with Aviva by expanding its policy administration services, embracing...

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