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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Better IT infrastructure management across hybrid cloud environments

Upgraded product line simplifies the management of virtual resources and reduces infrastructure...

ITV keeps Brits entertained during lockdown with Freshworks

Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...

DigiCert aims to strengthen EMEA strategy with key appointment

Christian Stanford has been appointed VP of Partners for DigiCert in EMEA, where he will oversee...

Park Place acquires CentricsIT

Park Place Technologies has acquired the TPM and Professional Services assets of CentricsIT, an IT...

The power of personalised, right-sized IT

Reimagining employee experience, Nexthink empowers organizations to proactively optimize business...

Proactive security with Dropzone AI's Threat Hunter

Dropzone AI introduces an agent designed to help security teams conduct continuous threat...

IT Management + Service