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IT Management + Service

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Let the games begin

Why IT Monitoring is set to emerge as a champion during this summer of sporting events. By Martin Hodgson, Director Northern Europe at Paessler GmbH.

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DCW 2024: DCS Talks to Gareth Meyer, Technimove

In this video we talk to Gareth Meyer from Technimove

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Dousing the flames of the daily firefight: Bringing IT teams back to strategic direction

By Stuart Simmons, Regional Director, IT Services, Apogee Corporation.

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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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VIDEO

Sustainability – time for a revolution? Part 1

Pankaj Sharma, Schneider Electric's Global Executive Vice President, Secure Power Division, discusses the sustainability gap, with too many organisations talking up their environmental credentials, but failing to implement the necessary actions.

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IT department central to IT decentralisation

Arun Kumar J, Regional Director - UK, ManageEngine, discusses the company’s recent IT at Work – 2022 and Beyond report, which finds that, while the majority of organisations are on a path to IT decentralisation, the importance of the IT department cannot be overstated as the driving force behind such a digital transformation strategy.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Infoblox unifies NetOps, SecOps, and CloudOps

New suite is designed to break down silos and provide comprehensive visibility and security across...

Tanium introduces Tanium Automate

Organisations can now confidently create highly accurate automation for common IT operations and...

Kyndryl introduces new platform, Kyndryl Bridge

Platform brings transparency, order, and greater access to the latest technology innovations for...

Paessler and Martello partner for enterprise IT infrastructure monitoring

Integration of PRTG Network Monitor with Martello’s Savision iQ provides network administrators a...

The UK's IT skills shortage: A crisis and a call for innovation

The UK faces a severe IT skills shortage. Innovative solutions, like talent sharing, offer hope...

End-to-end ITSM and ITOM platform powered by AI/ML

Unified platform for ITSM and ITOM to discover, monitor, service, remediate, and optimize IT...

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