BLOG

Aiming for service excellence: swimming or sinking in today’s digital economy

By Dirk Martin, CEO and Founder of Serviceware SE.

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BLOG

How IT services can play a pivotal role in reducing carbon emissions

COP26 reinforced the need for society to reduce carbon emissions and be more eco-conscious. If we are to meet the targets set out by governments and organisations, tangible actions must take place. The UK has committed to reaching net zero by 2050, a challenging prospect that requires all levels of society to play their part. Business and industry’s energy consumption is an area that can be vastly improved when it comes to reducing carbon emissions. Scott Davidson, managing director at ISN...

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BLOG

Breaking down the traditional walls of ITSM through business collaboration

By Jonathan Wiener - Chief Revenue Officer at Aurachain.

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NEWS

89% of businesses plan to host tech off-premise

Remote and hybrid working is driving a permanent shift in how businesses are organising their tech. Dependence on on-premise infrastructure, to support a full capacity office, is no longer required, shows survey.

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NEWS

IT admin struggles with remote work challenges

IT teams report a significant increase in challenges surrounding migrating and managing remote workforces, despite lower security concerns and adequate budget.

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NEWS

Beware digital fragmentation

Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time tackling day to-day data management as opposed to driving strategy and innovation with data.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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