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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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ITAM is no longer about compliance

As ITAM emerges as a C-level imperative, it is important for ITAM practitioners to demonstrate...

Transforming hybrid work

Enhancements to the Workplace Service Delivery solution deliver consumer-grade employee experiences...

Flare launches Foretrace for employee identity protection

Flare introduces Foretrace, providing employees with tools to help monitor and address personal...

Integration of Youwind and Shoreline Wind enhances wind energy planning

Youwind and Shoreline Wind's new partnership offers a lifecycle solution for wind energy projects,...

Netscout engages with NTT

Initiative designed to detect and mitigate cyberattacks to prevent potential disruptions in Japan's...

Assessing AI deployment risks and security challenges

Despite security concerns, organisations are advancing with AI deployment, underscoring governance...

IT Management + Service