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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Asda continues its retail tech transformation for customers using ServiceNow

Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve...

Empowering database professionals

Database Performance Analyzer 12.0 introduces new query performance analyser and table tuning...

Freshworks unveils AI Agent to improve the customer and employee experience

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value,...

Are UK organisations overconfident in AI security readiness?

New research reveals overconfidence in AI security efforts among UK organisations, with many...

Komprise raises $24m Series C funding

Latest funding round led by Top Tier Ventures with strategic investment from Western Digital...

Park Place Technologies acquires Inventory and Logistics Management solution

Park Place Technologies has announced the asset acquisition of a new inventory and logistics...

IT Management + Service