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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Park Place Technologies acquires German TPM provider

German clients will benefit from expanded Professional and Managed Services.

Splunk enhances IT Operations solutions

Showcases observability portfolio to unify metrics, traces and logs for cloud-native infrastructure...

Advania UK enhances its market leadership with strategic acquisitions

Advania UK cements its leading position in the UK tech sector following the integration of CCS...

Move to modern multicloud environments has broken traditional approaches to infrastructure monitoring

Disparate tools and a reliance on manual processes lead IT teams to waste nearly half (42%) of...

Navigating the silent accelerator: shifting enterprise IT risk

As automation expands, businesses face unforeseen internal risks within their IT landscapes,...

Wipro launches AI-enabled operating model for enterprise functions

Wipro presents an AI-enabled approach to enterprise processes, combining consulting and automation...

IT Management + Service