Improving Customer Experience and leveraging the power of Generative AI are top-of-mind issues for the leaders of most organisations today. Providing the tools to support remote and hybrid working, and deliver a great Employee Experience, is also critical.
This new partnership addresses those challenges and provides both companies with the ability to leverage their complementary expertise and capabilities which will take Dynamics 365 to a new level by introducing the Microsoft Certified Customer Engagement solution.
Providing AI-powered Self-Service
Enabling the customer to connect through any channel; Voice, SMS, email, or their preferred social channels
Solgari AI copilot assists every user – Customer Service, Sales, Field Staff, Specialists, Back-Office and Management
As a native application within Microsoft Teams and Dynamics 365 it can be downloaded in seconds and configured in Hours
John Colgan, CEO at Solgari, commented; “We are thrilled to announce our strategic partnership with ANS, combining our AI-powered customer engagement solutions with ANS’s expertise in delivering Microsoft-focused services and applications. Together, we’re empowering businesses to significantly enhance their customer and employee experiences and maximise their existing Microsoft investments.”
Ryan Martin, Head of Indirect at ANS Group, said, “Delighted to welcome Solgari to our Partner Programme. Our products and services complement each other and together we can leverage expertise and experience to deliver best-in-class tech and customer experience. I’m excited to see how our partnership evolves.”
