3CX, a global leader in business communications including calls, video and live chat, has released its latest version - V20. It’s a release that signals the future of 3CX and sets the new industry standard for businesses worldwide. More than two years in the making, 3CX Version 20 includes a rewritten Call Manager to deliver the best in call center features; a brand new native Windows softphone - similar to the existing iOS or Android apps with the ability to run in conjunction with the Web Client; as well as the introduction of a new Admin Console, replacing the former Management Console. In essence, what’s been released today is not simply a static version of 3CX’s vision for the future, it’s a secure and expandable architecture that can be easily built upon to pivot 3CX into global telephony leadership.
Nick Galea CEO, 3CX said “With our architecture fully redesigned from the ground up, we’re delivering so much more than any typical release. Our contact center solution is stronger than ever. We’ve met the demand for an integrated multi-tenant solution. We’ve laid the foundations for native AI support. And last - but never least, we’ve focused intently on enhancing the security of 3CX. For anyone that cares about their most important asset of all - customer and team communication - Version 20 establishes 3CX as a cross-industry, future-proof solution.”
Key Highlights of 3CX Version 20 include:
● Re-designed Architecture: A platform optimized to ensure your business stays ahead in communication technology.
● Security: Paramount in V20, to ensure your business communications are protected against evolving threats.
● Enhanced Contact Center Solution: Now featuring an integrated multi-tenant solution.
● Call Manager: In V20 the 3CX Call Manager has been rewritten, improving existing - and adding - popular telephony features.
● Windows Softphone: Deployed via the Windows store offering greater security right from the outset.
● New Admin Console: Now part of the 3CX Web Client. Users can easily switch with the same login and URL.
● Departments: Replacing Groups and acting like an Organizational Unit (Windows Active Directory).
● VoIP Quality Monitoring: Event logs provide a plethora of important information available to admins at a glance.
● AI Integration: Laying the foundation layer for native AI support to take your communications into the next technological revolution.
