A powerful solution that streamlines business communication infrastructure and addresses the growing demand for a unified communication solution that supports hybrid work environments, has been launched by Espria.
The new solution Espria Connect, combines the power of Microsoft Teams with Cloud-Based Unified Communications.
Greg Hawthorn, Chief Technology Revenue Officer at Espria, stated: "Espria Connect can transform your business telephony platform by integrating cloud-based communication features into Microsoft Teams calling. As a Microsoft Modern Work Partner with ISO Certificated Cloud Services, our layered solution offers a streamlined communication infrastructure that can improve overall efficiency and support the unique needs of enterprise customers.”
Designed for businesses of all sizes, Espria Connect allows users to manage voicemail, make and receive calls, and access a diverse range of other features—all within the Microsoft Teams interface. For organisations looking to consolidate their communication platforms, including those using Microsoft Calling Plans, E5/A5 licensing, or Microsoft Business Premium, this new product offers a more cost-effective and efficient service than a basic calling plan.
"Businesses can easily scale services from a single platform, eliminating the need for physical infrastructure and achieving substantial cost savings compared to traditional PSTN (Public Switched Telephone Network). As a result, organisations can seamlessly integrate calls into existing online workflows while supporting hybrid work environments for improved business continuity,” continued Hawthorn.
Espria Connect also provides IT leaders with a powerful tool. By offering valuable insights into communication patterns through data analytics and recordings, it supports accurate decision-making that contributes to business efficiency and productivity.
"The advanced analytics and call recording feature of our product will allow organisations to reap the benefits of real-time insights and enhance training and service quality by monitoring call volumes, identifying trends, and addressing any issues promptly," Hawthorn added. "With the options for toll fraud management and trunk call management, businesses can maintain control over call routing, optimise their bandwidth usage, and detect anomalies to reduce telephony costs, thus enhancing communication flexibility."
"With over 25 years of expertise in Cloud, IT, Communications and Document Solutions, Espria is committed to helping businesses scale their operations by offering solutions that meet all communication needs, and Espria Connect is a robust yet simplistic approach to unified communications that will result in improved reliability and uptime.
