Data modernisation investment crucial for AI success

Only 19% of communications service providers worldwide have fully implemented an integrated set of processes, platforms and governance policies required to support effective data modernization for AI.

  • Wednesday, 26th February 2025 Posted 1 month ago in by Phil Alsop

Amdocs has released the findings of a comprehensive global study conducted by International Data Corporation (IDC), sponsored by Amdocs. The IDC white paper*, “AI Demands More: Enterprises Are Playing Catch-Up on Mission-Critical Data Modernization,” highlights the critical need for robust data modernization efforts to fully leverage the power of hybrid AI.

The survey, which explores the impact of generative AI (GenAI) and agentic AI on service providers’ data modernization and cloud-based infrastructure roadmap, finds that enterprises are quickly realizing that deploying GenAI in isolation is unsustainable, and 78% of respondents state that GenAI will require net new investment in automated data cleaning and quality checks over the next two years.

“Effective AI solutions are built on trustworthy data, but our research shows that 50% of organizations still struggle to fully access the value of existing data resources and to ensure consistent data quality,” said Mary Johnston Turner, IDC Research Vice President for Digital Infrastructure Strategies. “The emergence of powerful agentic AI technologies to orchestrate workflows and autonomous decision-making across multiple AI models will require most organizations to invest in data modernization to ensure the levels of end-to-end data health, security and accessibility needed to deliver reliable AI results.”

Other key findings:

• 65% of respondents have accelerated their shift to a cloud-first data architecture due to GenAI: GenAI’s rapid adoption is driving service providers to expand investments in cloud computing, storage, and GPU capacity to meet growing processing demands. As cloud modernization shifts toward AI-centric architectures, service providers must balance scalability, security, and cost control while strategically navigating data governance challenges and the high costs of AI infrastructure.

• 76% of service providers expect that “service-as-a-software” enabled by agentic AI will drive major or meaningful transformation across their organization’s business model in the coming years.

• 73% of respondents expect agentic AI to require increased data modernization investments: Agentic AI is reshaping business operations by enabling automated decision-making, dynamic forecasting, and adaptive customer interactions across multiple departments, from sales and marketing to operations and cybersecurity. Unlike traditional AI models that function in silos, organizations are modernizing their data infrastructure to support agentic AI-driven interoperability, leveraging cloud-based platforms to ensure seamless collaboration across use cases.

• The typical service provider estimates that just 50% of internal data is currently accessible by the organization’s AI models and analytics.

“Enterprises increasingly recognize the importance of combining multiple AI capabilities – ranging from NLP to ML, predictive AI to generative AI – in order to achieve scalable, accurate and valuable and dynamic business outcomes,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “However, reaching the full promise of GenAI means addressing data standardization, modernization and governance while embracing scalable cloud infrastructure. Companies that prioritize developing a solid data foundation today will be best positioned to drive GenAI’s long-term business impact.”

Failure to prioritise testing and integrate generative AI tools raises concerns as agentic AI adds pressure.

CIOs 'overspend' on cloud

Posted 4 days ago by Phil Alsop
43% of CIOs say their CEOs and/or board of directors have concerns about their company’s cloud spend.
Research revealed at Coterie Connect event highlights shifting team structures, evolving skills priorities, and urgent training needed for partner...
Endava has launched its latest research report “AI and the Digital Shift: Reinventing the Business Landscape”.

3,000% surge in enterprise use of AI/ML tools

Posted 1 week ago by Phil Alsop
Zscaler has released the ThreatLabz 2025 AI Security Report, based on insights from more than 536 billion AI transactions processed between February...
Over one in four (28%) British small business owners have used AI tools to help run their business.

Tech fragmentation cited as biggest cyber challenge

Posted 1 week ago by Phil Alsop
New Palo Alto Networks data shows 82% of UK organisations confident in their use of AI, despite AI being identified as biggest cyber risk for 2025.
MIT researchers crafted a new approach that could allow anyone to run operations on encrypted data without decrypting it first.