razorblue enhances service portfolio with launch of Complete 24.7

Today’s businesses face growing challenges – from the rise in cyber threats to the complexity of hybrid working environments. Complete has been developed to meet these demands head-on, combining proactive support with cutting-edge tools, cyber resilience, and expert consultancy – all delivered under a transparent, all-inclusive package.

The new offering headlines razorblue’s refreshed service portfolio, which now includes Complete, Complete 24.7 and Complete + Security– a streamlined suite designed to make high-quality IT support more accessible, transparent, and aligned with business needs.

Built on a foundation of trusted service and shaped by direct client feedback, Complete 24.7 represents the evolution of razorblue’s mature managed IT offering. It brings together all the capabilities businesses rely on – from true 24/7/365 in-house support and real-time visibility via razorblue’s powerful Supportal – with a host of enhancements, including:

Named solutions architects and annual IT strategy sessions

Access to razorblue’s award-winning service desk, consistently achieving NPS scores of 80+

Live chat functionality for faster user support

A fully accredited team with deep technical expertise

Investment in AI and automation to enhance – not replace – the human experience

The UK’s leading contact centre platform to optimise response and resolution

Dedicated incident and customer service teams

Ongoing development of razorblue’s proprietary Supportal, managed by an in-house team

“We’ve always adapted alongside our customers,” said Mark Wilkinson, Chief Commercial Officer at razorblue. “Complete 24.7 is the result of significant investment, strategy, and listening. Our clients told us what they needed – and we’ve refined our service to deliver exactly that.”

Designed for businesses seeking more than just reactive IT support, Complete includes seamless consultancy and project delivery across cloud, data, infrastructure, and security – backed by dedicated solutions architects and experienced account managers.

Mark added: “This isn’t just a product launch – it’s about raising the bar for what businesses should expect from their IT partner. Complete 24.7 redefines the level of service, strategic input, and confidence we deliver to our clients.”