TeamViewer has announced a partnership with US-based managed service provider Thrive. The collaboration integrates TeamViewer’s Digital Employee Experience (DEX) capabilities into Thrive’s NextGen managed services platform, adding insight and automation to its ServiceNow environment.
Thrive’s platform is designed to provide clients with operational visibility while reducing complexity across modern IT environments. Built on ServiceNow, it combines automation, AI, security operations, and network operations into a consolidated, scalable framework. With TeamViewer DEX, Thrive can identify potential issues earlier and address them before they affect users, helping to reduce support demand and maintain service quality.
Managed service providers face the challenge of moving from reactive support models toward continuous optimisation. With additional visibility into endpoint performance and employee experience, Thrive can incorporate enhanced automation and remediation into its ServiceNow workflows, supporting clients in running more stable and efficient IT environments.
Oliver Steil, CEO of TeamViewer, noted that the partnership supports a more proactive approach to IT operations, allowing issues to be addressed with greater precision. Bill McLaughlin, CEO of Thrive, said that client experience remains central to the company’s operations. Scott Steele, COO of Thrive, highlighted that the integration leverages AI, automation, and DEX capabilities to strengthen Thrive’s platform and IT service delivery.
The partnership reflects a shared goal of evolving managed services beyond traditional monitoring and ticket-based support. By embedding DEX into Thrive’s platform, IT organisations gain insight and automation tools to improve digital workplace outcomes, positioning IT as a contributor to business operations rather than solely a cost centre.
