DXC Technology has announced a collaboration with ServiceNow aimed at modernising core enterprise operations through the use of artificial intelligence. The partnership combines DXC’s enterprise optimisation capabilities with ServiceNow’s AI Platform, with the objective of moving AI applications from experimentation into production across complex, multivendor environments.
DXC will act as Customer Zero for ServiceNow’s Core Business Suite, making it an early adopter of the platform. The company plans to deploy agentic AI capabilities within its Global Business Services model to support automation across core functions. The approach is intended to reduce manual effort, streamline workflows, and improve delivery speed, consistency, and quality across business operations.
Using ServiceNow’s AI capabilities, DXC aims to create a unified enterprise experience by automating high-volume processes and improving operational visibility. The use of AI-driven workflows is intended to support faster decision-making, with digital agents monitoring activity, generating insights, and helping resolve issues in real time, allowing staff to focus on higher-value tasks.
The partnership also involves changes to DXC’s operating model, consolidating previously separate back-office functions into a centralised Global Business Services structure. DXC will use this environment to validate ServiceNow’s AI capabilities internally before deploying them as client solutions.
The collaboration builds on DXC’s AI Innovation Center of Excellence, which focuses on AI-driven transformation using industrialised assets, accelerators, and execution frameworks to address enterprise operational challenges. DXC’s AI and automation specialists work with customers to deploy AI solutions at scale.
As an Elite ServiceNow Partner, DXC provides AI-enabled ServiceNow solutions to organisations globally, supporting customers in streamlining AI adoption and optimising the use of their ServiceNow investments.
