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NEWS
AI to end office politics
  • Posted on 21st February 2018 in by Phil Alsop

The use of artificial intelligence (AI) could eliminate accusations of privilege and bias and foster a greater meritocracy in the workplace, according to a new global study released by Pegasystems Inc.

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Competition for tech talent
  • Posted on 21st February 2018 in by Phil Alsop

Information technology (IT) industry executives in the United Kingdom see another year of challenges ahead on the hiring front, according to research from technology industry trade association CompTIA.

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NEWS
Customer service - the future is virtual
  • Posted on 20th February 2018 in by Phil Alsop

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Where next for the agritech revolution?
  • Posted on 20th February 2018 in by Phil Alsop

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS
Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and...

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution...

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NEWS
Microsoft and Ordnance Survey join forces to teach machines how to identify types of roofs

Machine goes from zero to 87% accuracy in five days.

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NEWS
Sharp rise in concern over digital threats

Lack of internal resources and exploding cybercrime a ‘perfect storm’ for CISOs and their...

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European Commission awards Wiraya ˆ2m to stimulate artificial intelligence innovation in Europe

Wiraya Activation Intelligence will use machine learning to help mobile operators serve millions of...

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NEWS
Digital workplace survey – poor communication is reducing staff productivity

A major digital workplace survey of senior IT executives - across 100 medium to large...

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South Gloucestershire selects Civica Digital as transformation partner

New contract with Civica Digital will help boost customer satisfaction and future-proof the council.

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NEWS
Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live...

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NEWS
Inertia threatens digital change

A new report released by Harvard Business Review Analytic Services in association with DXC...

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Digital platform offers Robotic Process Automation as a Service

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that...

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NEWS
Two thirds of channel companies eager to enter into new partnerships

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with...

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Videos

Inside Portnox’s global channel launch and passwordless NAC strategy

In this interview, Kristen Knight, newly appointed VP of Channel Sales at Portnox, discusses the launch of the company’s global partner programme and its cloud-native, passwordless approach to network access...

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses...

ZincFive: Nickel-Zinc Batteries Explained

Unveiling the science of nickel-zinc (NiZn) batteries. In this video we break down the advantages behind our remarkable chemistry. Discover the key factors that contribute to NiZn's exceptional power, safety,...

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...

Expert Opinions

In the age of deepfakes, proving what is real matters more than detecting what is fake

By Lakshmi Hanspal, Chief Trust Officer at DigiCert.

When AI hacks AI, the victims are still human

By Jorge Monteiro, CEO of Ethiack.

From ‘automated’ to orchestrated: Closing the real productivity gap in the enterprise

By Robin Smith, CTO of Perk.

Artificial Intelligence or human intelligence, which is the priority?

By Russell Gammon, Chief Innovation Officer at Tax Systems.

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