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NEWS
Customer experience is now the top priority for quality assurance
  • Posted on 18th September 2018 in by Phil Alsop

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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NEWS
Shoppers want online control
  • Posted on 18th September 2018 in by Phil Alsop

2Checkout software and SaaS buying survey reveals today's shopper purchasing preferences

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NEWS
AI and related technologies could create around 90 million more jobs in China
  • Posted on 18th September 2018 in by Phil Alsop

Around 26% of existing jobs in China could be automated over the next 20 years, but this is projected to be more than offset by job creation of 38%, giving an estimated net gain of 12%.

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NEWS
Robot revolution promises 58 million extra jobs in next five years
  • Posted on 18th September 2018 in by Phil Alsop

Latest research from the World Economic Forum forecasts that by 2025, machines will perform more current work tasks than humans, compared to 71% being performed by humans today.

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NEWS
Digital world demands direct connections

Digital transformation is accelerating for every company in every industry, everywhere around the...

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What's the new language of business? Hint, it's no longer accounting....

Forrn years, accounting has been dubbed the language of business.  Where rnhumans communicate...

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New study spotlights divide between businesses and consumers over definition of "good" customer experience

LogMeIn's 2018 AI Customer Experience Study shows average time to resolution is nearly 3X higher...

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Death of the high street 50% of all retail could move online by 2044

Thern advent of technology has turned the UK retail sector on its head rnproviding greater value,...

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AO.com reinforces digital resilience with ANS Group

Onlinern electrical retailer, AO.com, is future-proofing its IT operations with rncloud and managed...

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Capgemini launches ‘Capgemini Invent’, a new digital innovation, consulting and transformation global business line

Capgemini Invent combines market leading expertise in strategy, technology, data science and...

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Governments making slow digital progress

Digital business initiatives are high on governments’ agendas. However, governments’ ability...

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NEWS
Travel providers must bridge the personlisation gap

Reliance on legacy systems and siloed data has led...

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Balance needed between shoppers’ demands and privacy concerns

Global survey of 12,000 consumers reveals that personalization and convenience are universal...

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A healthy data opportunity

Healthtech disruptors SymphonyRM and Kyruus are more quickly delivering innovative patient...

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NEWS
CFOs play critical role in driving digital disruption

79% of UK CFOs agree that finance will continue to move from core finance skills to advanced...

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Videos

Interview with Legrand at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

Strengthening cyber threat intelligence through information sharing and collaboration

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...

How Slide is rethinking backup and disaster recovery for MSPs

Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a platform built for security, speed, and scale. He discusses...

Interview with Gerchamp at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

Expert Opinions

Britain’s AI ambitions are growing, but are businesses keeping pace?

By Simon Worsfold, In-House Economist at Intuit

Stopping AI agents from running riot

By Michael Vallas, Technical Principal and Field CTO at Goldilock Secure

The Data Centre Industry’s Shift from On-Site Construction to Off-Site Manufacturing is an Opportunity for Northern Ireland

TES Power Managing Director, Michael Beagan, explores how the rapid growth of AI infrastructure is accelerating a major shift in data centre construction to off-site modular manufacturing and crucially, why...

Software-driven optimisation can help tackle the hardware supply crunch

By Krish Prasad, Senior Vice President and General Manager, VCF Division, Broadcom.

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