The shift from outsourcing to true MSP-controlled offshore teams

Wednesday, 3rd June 2026 Posted 8 hours ago in Partner by Sophie Milburn

Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led to a new approach to offshore staffing. He explains why traditional outsourcing models often fall short for MSPs and how a more integrated, client-controlled team structure is changing the way service providers scale globally.

Rethinking marketing across EMEA: scale, strategy & AI

Posted 5 days ago by Sophie Milburn

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She...

Strengthening cyber threat intelligence through information sharing and collaboration

Posted 5 days ago by Sophie Milburn

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how...

Rising customer expectations and the future of human-centric, AI-powered employee service

Posted 1 week ago by Sophie Milburn

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee...

How Slide is rethinking backup and disaster recovery for MSPs

Posted 3 weeks ago by Sophie Milburn

Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a...

Financial visibility, profitability, and exit readiness in the MSP market

Posted 3 weeks ago by Sophie Milburn

In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service...

Architecting the agentic enterprise: How AI is reshaping modern cloud platforms

Posted 3 weeks ago by Sophie Milburn

In this interview, Cathleen Nelson, VP Cloud Partnership at WSO2, discusses how enterprises are moving from treating AI as an add-on to embedding it...

Inside Inforcer’s view on MSP evolution in the Microsoft AI and security era

Posted 1 month ago by Sophie Milburn

In this interview, Jack Cooke, Senior Director of Global Partner Programs at Inforcer, discusses how MSPs are evolving in response to AI, security...

Turning data governance into AI readiness for enterprise adoption

Posted 1 month ago by Sophie Milburn

In this interview, Melanie Douglas, Sales Manager EMEA & Global Partner Program Manager, discusses how the company is evolving its Microsoft 365...