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Rethinking MSP Partnerships: Paul Hettesheimer on Building True Support for Service Providers

  • Monday, 10th November 2025 Posted 4 months ago in Partner Vendor by Mike Hewitt
Paul Hettesheimer, VP Enterprise Sales (US), Hexnode, discusses how many vendors still treat MSPs like resellers, but such a model doesn’t really work – hence, the importance of building a dedicated MSP program that supports how MSPs operate. Hexnode has taken this approach with its Unified Endpoint Management (UEM) for MSPs solution, recently enhanced with an XDR capability. Paul explains how Hexnode supports MSPs in delivering value to their customers as they address the complexities of cybersecurity and more general IT operations.

Backup storage architecture security and scale insights from ExaGrid

Posted 2 days ago by Sophie Milburn
In this conversation, Bill Andrews, President and CEO of ExaGrid, discusses how Tiered Backup Storage is helping MSPs improve performance, strengthen...

From firefighting to frameworks: Helping MSPs scale with operational maturity

Posted 1 week ago by Sophie Milburn
In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive...

The rise of multi-signal MDR in the age of tool sprawl and identity-driven threats

Posted 1 week ago by Sophie Milburn
In this interview, Phil Skelton, Senior Director of International Sales at eSentire, explores why modern defence demands multi-signal MDR that...

Inside Portnox’s global channel launch and passwordless NAC strategy

Posted 1 week ago by Sophie Milburn
In this interview, Kristen Knight, newly appointed VP of Channel Sales at Portnox, discusses the launch of the company’s global partner programme...

From compliance to competitive advantage: the AI governance and cyber risk opportunity for MSPs

Posted 2 weeks ago by Sophie Milburn
In this in-depth conversation, Roy Azoulay, Co-founder and CIO of Cynomi, and Phil Bindley, Field CISO at Intercity Technology, explore how MSPs and...

Partner enablement, AI services, and lessons from Alteryx’s McLaren partnership

Posted 2 weeks ago by Sophie Milburn
Rishi Kapoor, WW Partner Sales Engineering Leader at Alteryx, shares how Alteryx One and the Partner SE model enable MSPs to transition from...

From SLAs to XLAs: why outcomes will define the next era of connectivity

Posted 2 weeks ago by Sophie Milburn
In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what...

MSP growth, AI adoption, and generational shifts in buying

Posted 3 weeks ago by Sophie Milburn
Greg Jones, SVP of MSP Success at Kaseya, discussed the TruPeer initiative and its role in supporting MSPs. He also addressed SMB IT growth, AI...

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