Logo

Rethinking MSP Partnerships: Paul Hettesheimer on Building True Support for Service Providers

  • Monday, 10th November 2025 Posted 6 months ago in Partner Vendor by Mike Hewitt
Paul Hettesheimer, VP Enterprise Sales (US), Hexnode, discusses how many vendors still treat MSPs like resellers, but such a model doesn’t really work – hence, the importance of building a dedicated MSP program that supports how MSPs operate. Hexnode has taken this approach with its Unified Endpoint Management (UEM) for MSPs solution, recently enhanced with an XDR capability. Paul explains how Hexnode supports MSPs in delivering value to their customers as they address the complexities of cybersecurity and more general IT operations.

How Slide is rethinking backup and disaster recovery for MSPs

Posted 2 days ago by Sophie Milburn
Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a...

Financial visibility, profitability, and exit readiness in the MSP market

Posted 4 days ago by Sophie Milburn
In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service...

Architecting the agentic enterprise: How AI is reshaping modern cloud platforms

Posted 4 days ago by Sophie Milburn
In this interview, Cathleen Nelson, VP Cloud Partnership at WSO2, discusses how enterprises are moving from treating AI as an add-on to embedding it...

Inside Inforcer’s view on MSP evolution in the Microsoft AI and security era

Posted 3 weeks ago by Sophie Milburn
In this interview, Jack Cooke, Senior Director of Global Partner Programs at Inforcer, discusses how MSPs are evolving in response to AI, security...

Turning data governance into AI readiness for enterprise adoption

Posted 3 weeks ago by Sophie Milburn
In this interview, Melanie Douglas, Sales Manager EMEA & Global Partner Program Manager, discusses how the company is evolving its Microsoft 365...

Managed services shifting from reactive support to value-driven cloud operations

Posted 3 weeks ago by Sophie Milburn
In this interview, Josh Ewing, VP of eNlighten Managed Services at Namos Solutions, discusses how managed services are evolving beyond traditional...

Building IT services that scale with customer expectations

Posted 1 month ago by Sophie Milburn
Daniel Reeves, CEO of The Computer Clinic Bicester, shares how the business has evolved from its roots into a modern IT services provider supporting...

Why AI isn’t one size fits all for MSPs and their growth journey

Posted 1 month ago by Sophie Milburn
Pete Hughes, Founder and Managing Director of Zalara Tech, shares how building a business in the age of AI shapes growth and delivery, and why...

© 2026 - Angel Business Communications Limited

Made with by Angels