Elevating MSP support: becoming trusted advisors in a complex IT landscape

Friday, 27th March 2026 Posted 1 hour ago in Tech & Trends by Mike Hewitt

Antoine Jebara, Co-Founder and GM of Channel & Alliances at JumpCloud, explores how managed service providers can move beyond transactional roles to become true business partners. He dives into practical strategies for helping clients adopt AI, streamline workflows, unify identity and device management, and balance security with productivity in increasingly hybrid and complex environments.

Edge observability takes centre stage

Posted 2 weeks ago by Phil Alsop

Arturo Oliver, Sr. Director of Market Strategy & Analyst Relations at ScienceLogic, discusses why the edge is becoming the new frontier for...

Empowering MSPs to Combine Human Expertise with CISO Insights

Posted 2 months ago by Sophie Milburn

Erin McLean, CMO at Cynomi, explains how MSPs can use embedded CISO intelligence to manage enterprise-wide cybersecurity programs. She discusses...

Observability investments on the increase

Posted 2 months ago by Phil Alsop

Joshua Clay, Senior Director Solutions Engineering at Dynatrace, discusses the findings of the company’s ‘The State of Observability Report...

Cybersecurity - as easy as MFA?

Posted 2 months ago by Phil Alsop

Michael Downs, VP, global sales at SecurEnvoy, discusses the importance of Multi-Factor Authentication (MFA) as a crucial part of any effective...

Work AI Institute delivers real-world lessons for successful AI adoption

Posted 2 months ago by Phil Alsop

Work AI leader Glean has launched the Work AI Institute, a first-of-its-kind research initiative - supported by faculty from Stanford, Harvard,...

CISO report reveals the extent of the cybersecurity challenge in the age of AI

Posted 3 months ago by Phil Alsop

CEO Dave Gerry, and Dr David Brumley, Chief AI and Science Officer, both at Bugcrowd, discuss the findings of the recent “Inside the Mind of a CISO...

Proactivity, AI and transparency - the top customer expectations

Posted 3 months ago by Phil Alsop

Andy Venables, CEO at POPX, discusses the findings of a new survey of 250 MSP leaders by POPX, which reveals a significant shift in expectations for...

Survey reveals AI readiness gap

Posted 3 months ago by Phil Alsop

Nicolas Leszczynski, Principal Solutions Engineer at Riverbed Technology, discusses the findings of the company’s 2025 Future of IT Operations in...