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Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

“Game-changing solution” for AI cybersecurity vulnerabilities verified by independent testing

A combination of two Atsign products has been independently verified as a “game-changing solution” to the cybersecurity vulnerabilities that currently cripple enterprise AI adoption.

Sembcorp Wilton International Data Centre to deliver Phase 1

Sembcorp Energy UK has announced a joint development agreement to deliver Phase 1 of a new data centre development at its Wilton International site in Teesside, in partnership with data centre and digital...

Downtime is a systemic business crisis

600 billion annual impact: Aggregate downtime costs for the Global 2000 have soared 50% in two years.

Expert Opinions

Advanced cooling technologies are changing data centre design decisions

By Aurore Knight, Associate Director, Black & White Engineering.

Leading Law Firm Partners with Principle Networks

Implemented a phased replacement and migration of Hill Dickinson’s Wide Area Network (WAN) and security infrastructure.

The Evolution of Fan Technology: Engineering the Future of Airflow

By: Brian Kreidler, Team Leader Project Engineering, ZIEHL-ABEGG Inc.

The shift from selling software to delivering outcomes in the race for real value

Based on an exclusive interview with Brian Duffy, Chief Revenue Officer at Atlassian, this article explores how AI is reshaping priorities at every level, with businesses under increasing pressure to move...

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