Expert Opinions | MSP Channel Insights

CSI: a critical tool for staying ahead of the game

Posted on 25th May 2020 in by Phil Alsop

Many organisational leaders talk about continual service improvement (CSI), but they fail to execute the strategy. Why? Because regardless of industry, size, workforce, goals or motivations, there’s no one size fits all for CSI, and that’s scary. By Sumit De, head of consultancy, TOPdesk UK.

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Mastering disruption: the rebel force every CEO needs

Posted on 25th May 2020 in by Phil Alsop

As a CEO you are always conscious of the arrow of disruption heading towards your business, and if you’re lucky you will see it before it’s too late. By Nick Earle, CEO of Eseye.

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Six outdated ideas that harm your digital business

Posted on 25th May 2020 in by Phil Alsop

UK grocery chain Tesco generates $150 million in supply chain efficiencies via analytics. Oil and gas giant BP saves $7 billion a year with Internet of Things (IoT) sensors. Hershey saves $500,000 per batch of candy with machine learning and IoT. These examples of bottom-line benefits share a...

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Look before you leap: why business-wide evaluation of process improvement is critical before investment in new technologies

Posted on 25th April 2020 in by Phil Alsop

Despite the hype, comparatively few businesses are reaping success from digital transformation projects. Darren Birt, Director, at FHL Cloud Solutions shares his views on why these projects are failing and companies should carefully assess their key challenges, before making an investment in new...