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Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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NEWS

Automation will reshape IT operations within three years, say a third of teams

SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.

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NEWS

Downtime is a systemic business crisis

600 billion annual impact: Aggregate downtime costs for the Global 2000 have soared 50% in two years.

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NEWS

43% of enterprise AI initiatives may fail as leaders face shrinking timelines for impact

HCLTech has released findings from its latest Enterprise AI Market Report, The AI Impact Imperatives, 2026, highlighting a growing execution gap as enterprises race to scale AI while facing mounting pressure to deliver results within increasingly compressed timeframes.

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NEWS

Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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NEWS

Strong returns from transformation - but only with the right data foundations

Enterprises are investing heavily in digital transformation, but new research suggests the financial returns depend on taking a more deliberate, Data-First approach.

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Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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Survey casts spotlight on digital finance transformation

Workday has published the European results of its latest survey of senior finance and IT leaders....

Naughty or nice? CIM warns marketers to stay sharp this ‘Smart’ Christmas

Health Devices, Smart Watches and Virtual Reality all have huge potential for marketers but could...

IT executives struggle to control costs

Flexera has published the findings of the Flexera 2020 State of Tech Spend Report. The first annual...

Qubitra Technologies introduces quantum solutions in Finance

A joint effort by Fujitsu and SC Ventures aims to push quantum computing applications in financial...

Heraeus Group turns to Syniti

Unified data management platform, enablement and services brings transparency, governance and...

SOTI calls for e-waste attitude change

SOTI global research finds nearly all IT leaders believe device management change is needed to...

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