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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Freshworks unveils AI Agent to improve the customer and employee experience

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value,...

Navigating AI compliance: A balancing act for UK IT decision makers

Many UK IT leaders face challenges in ensuring AI compliance, with regulations like GDPR and the EU...

SolarWinds closes the market’s hybrid IT observability gap

The next generation of SolarWinds Observability delivers innovative and comprehensive full-stack...

Improving service resiliency and incident automation

One of Arizona’s largest utility providers, Salt River Project, has adopted the ScienceLogic SL1...

Kaseya ups the ante with Powered Services 2.0

The most complete framework of its kind in the industry; new “Done for You” sales and marketing...

UK's journey from AI-curious to AI-native: embracing innovation with human oversight

The shift towards AI adoption in UK workplaces continues amid concerns over organisational...

IT Management + Service