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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

Mastercam strengthens Nordic presence with acquisition

Mastercam has expanded its Nordic operations by acquiring Advanced Mechanical Engineering AB,...

Apptio improves technology investment decision-making

Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and...

Smart, agile MLOps on any cloud

Canonical releases Charmed Kubeflow 1.4.

Unisys acquires Mobinergy

Acquisition enables Unisys to offer advanced capabilities for addressing the rapidly-growing...

Navigating the future: Hosted private cloud in financial services

Financial institutions benefit from hosted private cloud solutions, balancing modernisation with...

IT Management + Service