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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit...

Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up...

UK businesses gear up for quantum computing disruption by 2030

UK business leaders anticipate quantum computing disruption by 2030, with strategic focus largely...

Scale Computing expands network solutions with Adaptiv networks acquisition

Scale Computing enhances its product offerings with the acquisition of Adaptiv Networks,...

Cambridge, AMD and Dell launch sovereign AI innovation lab to advance UK research

A new collaboration between AMD, Dell Technologies and the University of Cambridge aims to expand...

Kyndryl announces Kyndryl Interactive AI for Service Desk

The solution offers a personalised IT support experience by leveraging AI and Advanced Speech...

IT Management + Service