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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Application performance visibility seen as key to boosting business processes and user experience

Refining network monitoring vital in optimising performance but cost issues remain.

UK CIOs grapple with AI Agent control

Recent findings reveal a widening gap in the oversight of AI systems within British organisations.

Pure Storage unveils enhanced partner programme with new 'Ambassador' tier

Pure Storage updates its partner programme, focusing on expertise, specialisation, and operational...

New Hitachi EverFlex transforms IT Operations

Hitachi Vantara’s advanced infrastructure-as-a-service (IaaS) portfolio redefines IT economics by...

An accurate digital supply chain is a business’ most valuable asset

The buzzword often associated with a successful and seamless supply chain is efficiency, and...

BCS appoints Cezary Zieba as Country Manager for Poland

Cezary Zieba joins BCS with a mission to enhance operations in Poland and Central Europe.

IT Management + Service