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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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MB Bank turns to Software AG to revolutionise the banking experience

Software AG has been working with Vietnam-based Military Commercial Joint Stock Bank (MB Bank) to...

TXP and Otera partner to deliver AI decision agents to UK mid-market

TXP has partnered with Otera to support the deployment of AI decision agents in UK mid-market...

Dynatrace unveils agentic AI at Perform

Dynatrace announces upgrades designed to elevate AI-driven observability, with impacts on IT...

Hybrid cloud monitoring increases performance and reduces costs

NETSCOUT SYSTEMS has been selected by PropertyRoom.com to manage its hybrid cloud by transforming...

Storm gets on board with Greenbyte Energy Cloud for data management

The Belgian wind farm developer chose Greenbyte Energy Cloud for data management of their...

UK organisations urged to strengthen AI governance frameworks

New research indicates that many UK IT leaders do not yet have comprehensive AI governance...

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