NEWS

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

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VIDEO

Observability offers a path to true IT optimisation

Stéphane Estevez, EMEA Director of Product Marketing, Observability & IT Markets at Splunk, discusses the findings of the company’s ‘State of Observability 2022’ report. He outlines the three different stages of the observability journey, the main reasons why organisations adopt observability solutions and the main benefits of doing so. He ends up with some key observability recommendations.

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NEWS

LogicMonitor expands to new R&D centre in Pune, India

Looks to increase company’s Indian employee base by at least 25 percent this year further establishing India as a key location for LogicMonitor’s continued growth.

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NEWS

Emovis UK chooses Progress

Global leader in toll-based mobility solutions uses Progress WhatsUp Gold to shorten issue detection, response, and resolution time for 400-server environment.

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NEWS

Park Place Technologies bolsters Ireland tech investment

Park Place opens state-of-the-art Support and Operations Centre in the heart of County Cork.

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NEWS

Apptio improves technology investment decision-making

Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and agile planning enable better technology investment decisions.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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