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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Move to modern multicloud environments has broken traditional approaches to infrastructure monitoring

Disparate tools and a reliance on manual processes lead IT teams to waste nearly half (42%) of...

Wipro to launch 5G edge services solutions suite

The solutions extend Wipro’s BoundaryLess Enterprise – Universal Edge portfolio to offer...

Industrial Digitalisation: What Stats Tell Us

The numbers are in, and they paint a picture of transformation at unprecedented scale. As MIT's...

Survey highlights IT admin concerns

JumpCloud’s latest research reveals that admins are hungry for an open directory platform...

Vendor contract renegotiations are time-consuming

Ivanti has published findings of a new survey which studied IT challenges and the benefits of...

Mitchells & Butlers serves better business results with Dynatrace

Software intelligence platform used to optimize pipeline conversion in real-time, increase bookings...

IT Management + Service