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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Delivering performance management for business-critical applications

Supports more than 1,000 voice, video, and business data applications with the ability to...

Advancing autonomous networking: an in-depth look at Forward Predict

Forward's new capability, Forward Predict, aims to enhance network management by forecasting change...

Legacy platforms and cost of change are biggest hindrances to data management

d that legacy data platforms are the biggest obstacles to improving their data management and...

Node4 and Nerdio partner to enhance Azure virtual desktop services

Node4 and Nerdio announce a strategic partnership to enhance Azure Virtual Desktop delivery for...

Wipro and ServiceNow expand partnership to enhance enterprise AI workflows

Wipro and ServiceNow collaborate on AI-driven workflows for enterprise functions across IT, HR,...

UK executives report faster decision-making as AI adoption grows

UK executives face rising pressures from AI-accelerated decision-making, grappling with the demand...

IT Management + Service