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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Automation, analytics and multi-cloud 'advancements'

A10 Networks has introduced major advancements to its Thunder Application Delivery Controllers...

THE ICONIC elevates customer experience with Datadog's observability platform

THE ICONIC uses Datadog to unify its observability, with the aim of supporting a more consistent...

European organisations face AI security gaps: 2026 forecast

Kiteworks highlights European lag in AI security measures, focusing on governance without adequate...

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to...

SignalFx raises $75 million

SignalFx, a leader in real-time cloud monitoring and observability for infrastructure,...

Navigating AI compliance: A balancing act for UK IT decision makers

Many UK IT leaders face challenges in ensuring AI compliance, with regulations like GDPR and the EU...

IT Management + Service