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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Service desk data under valued

Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...

Park Place Technologies to open EMEA Operations Centre in Cork

70 new tech jobs to be created over next two years.

IT monitoring budget increases after COVID-19

This first edition, conducted among 600 IT professionals, confirms the strategic importance of IT...

Colt highlights Enterprise Tech Trends for 2023

Colt Technology Services has shared its forecasts for 2023’s biggest enterprise technology...

GoTo transforms IT management with new remote monitoring & management tools

GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality,...

Paessler and Martello partner for enterprise IT infrastructure monitoring

Integration of PRTG Network Monitor with Martello’s Savision iQ provides network administrators a...

IT Management + Service