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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Version 1 and Lincolnshire County Council forge technology partnership

Version 1 teams up with Lincolnshire County Council for a transformative 11-year tech partnership...

Opportunities to optimise ServiceNow operations

xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as...

Canals introduces enhanced AI solutions for wholesale distribution

Canals has launched AI tools designed to support processes across wholesale distribution, including...

Kong's Context Mesh: bridging the enterprise AI integration gap

Kong introduces Context Mesh, a tool to seamlessly connect enterprise data with AI agents, aiming...

SaaS applications set to grow in the enterprise

SailPoint has found that 86% of IT experts in EMEA expect their organisation’s number of SaaS...

Heficed launches world’s first self-service IP management platform

The world’s first self-service IP (Internet Protocol) management platform has launched,...

IT Management + Service