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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Opengear expands OM2200 NetOps Console Server product line

The first NetOps console server with both Smart Out-of-Band management and advanced automation...

Modernising government IT systems: addressing technical debt amidst AI growth

UK government faces technical debt challenges as AI adoption grows, demanding modernisation and...

Future of SecOps: era of cyber resilience in face of unprecedented workforce transformation

CyberRes’ annual State of Security Operations study indicates 79% of SOCs increased adoption of...

Delivering performance management for business-critical applications

Supports more than 1,000 voice, video, and business data applications with the ability to...

Aperam selects HCL Technologies to transform end-user experience

HCL to transform the end-user experience and IT operations for Aperam through best-in-class...

LSEG partners with Dell for private cloud infrastructure enhancement

LSEG has partnered with Dell Technologies to develop a private cloud platform and optimise its...

IT Management + Service