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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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ALE empowers IT data driven decisions with OmniVista Cirrus Release 10

Alcatel-Lucent Enterprise launches its next generation network management system, OmniVista Cirrus...

Nokia integrates Pure Storage and Red Hat OpenShift in cloud-native telco architecture

Nokia partners with Pure Storage and Red Hat OpenShift to deliver a cloud-native telco architecture...

Improving supercomputer capacity planning

Bright Computing says that DHI Group has upgraded its supercomputer, which now includes Bright...

IT ops and security staff leave businesses at risk

Two thirds (67%) of businesses say that driving collaboration between security and IT ops teams is...

Overconfidence and under preparedness: A costly cybersecurity oversight for British businesses

New research shows a dangerous complacency in UK cybersecurity strategies, leaving businesses...

Paessler reveals the biggest frustrations and challenges for IT system administrators

False positives and incorrect notifications about possible problems are the main source of...

IT Management + Service