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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Modernising the mainframe

BMC AMI places machine learning, predictive analytics, domain expertise, and intelligent automation...

Deutsche Welle uses TeamViewer to provide secure IT support

The Deutsche Welle, Germany's international broadcaster, is using TeamViewer to support its IT for...

Onecom opens customers’ eyes to network performance with Highlight

Onecom, the UK’s largest independent business telecommunications provider of fixed line, mobile,...

Freshworks and Pink Elephant EMEA join forces

Pink Elephant EMEA becomes a Freshworks-authorized reseller and implementation partner to bring...

Derive expands cybersecurity reach with new governance and operations modules

Derive transforms its platform, adding Governance and Operations modules to enhance cyber risk...

Cisco expands Full-Stack Observability Ecosystem

Full-Stack Observability ecosystem helps customers fulfill their specific observability needs...

IT Management + Service