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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Modernising the mainframe

BMC AMI places machine learning, predictive analytics, domain expertise, and intelligent automation...

Telia taps ServiceNow

ServiceNow says that Telia Company, a multinational telecommunications company and mobile network...

Opengear further simplifies IT management complexity

Opengear has introduced two new advanced offerings. These innovative solutions will simplify...

Nutanix launches Nutanix Central

Company will extend universal cloud operating model to consistently run apps and data anywhere.

Driving leadership capability

New research from Towards Maturity uncovers how high performing learning organisations are...

Fashion specialist s.Oliver rolls out End-User Experience Management

s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...

IT Management + Service