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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Cybersecurity Forum highlights Europe’s digital grid challenges

The 8th Cybersecurity Forum in Brussels addressed power grid vulnerabilities as Europe adapts to...

Security and user efficiency focus continues

Kaseya has unveiled several new workflow integrations and product enhancements to the Kaseya IT...

Exclusive Networks and Extreme Networks forge AI-driven cloud networking partnership

Exclusive Networks partners with Extreme Networks to enhance AI-driven cloud solutions across the...

New Hitachi EverFlex transforms IT Operations

Hitachi Vantara’s advanced infrastructure-as-a-service (IaaS) portfolio redefines IT economics by...

Thrive unveils advanced network detection and response service

Thrive launches its new NDR service to bolster business cybersecurity, promising quicker threat...

Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for...

IT Management + Service