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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Improving operational efficiency

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.

Atlas Cloud expands with Challow Design Network acquisition

Atlas Cloud expands with Challow acquisition, enhancing services in the legal sector and boosting...

Elastic releases agent builder for context-driven AI development

Elastic launches a solution to simplify AI agent development with context-driven capabilities,...

SUSE positioned as Leader in Gartner's Magic Quadrant for Container Management

SUSE achieves Leader status in Gartner's Magic Quadrant, showcasing its strategic strengths in...

The security implications of AI skills in organisations

AI skills provide operational benefits but introduce new risks, particularly in security-intensive...

TeamViewer streamlines global IT support at Henkel

TeamViewer is streamlining the remote support in the IT department of the international consumer...

IT Management + Service