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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Paessler and Martello partner for enterprise IT infrastructure monitoring

Integration of PRTG Network Monitor with Martello’s Savision iQ provides network administrators a...

Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...

Opsview launches new software monitoring platform to combat the rise of IT outages

Opsview Monitor 6.0 will allow businesses to enjoy far more effective IT performance through...

Hyland announces updates to advance enterprise automation

Hyland has expanded its enterprise content management (ECM) portfolio with new updates aimed at...

Cisco expands Full-Stack Observability Ecosystem

Full-Stack Observability ecosystem helps customers fulfill their specific observability needs...

Westcon-Comstor expands distribution with UiPath for AI automation in Europe

Westcon-Comstor partners with UiPath to streamline AI automation distribution, fostering growth and...

IT Management + Service