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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Siemens AG and Paessler AG strengthen their partnership in industrial environments

Siemens and Paessler announce that Paessler PRTG monitoring software will be used as the monitoring...

Advania UK enhances its market leadership with strategic acquisitions

Advania UK cements its leading position in the UK tech sector following the integration of CCS...

Nasuni unveils File IQ Premium and Ops IQ for enhanced data insights

Nasuni introduces File IQ Premium and Ops IQ, revolutionising how enterprises gain insights from...

Why leadership diversity matters in the development of agentic AI

Cloudera issues a crucial warning on gender diversity in AI leadership to prevent systemic bias in...

IT ops and security staff leave businesses at risk

Two thirds (67%) of businesses say that driving collaboration between security and IT ops teams is...

Kyndryl announces Kyndryl Interactive AI for Service Desk

The solution offers a personalised IT support experience by leveraging AI and Advanced Speech...

IT Management + Service