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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Kaseya ups the ante with Powered Services 2.0

The most complete framework of its kind in the industry; new “Done for You” sales and marketing...

Improving operational efficiency

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.

ICS.AI launches unified AI platform for UK public sector

ICS.AI’s SMART Programme Supports Efficiency and Savings for UK Public Sector Organisations.

Exclusive Networks and Extreme Networks forge AI-driven cloud networking partnership

Exclusive Networks partners with Extreme Networks to enhance AI-driven cloud solutions across the...

ConnectWise 'raises the bar'

Software leader for IT service providers also announced new partnerships, product integrations and...

ServiceNow launches autonomous workforce and EmployeeWorks solutions

ServiceNow introduces AI innovations, Autonomous Workforce and EmployeeWorks, aiming to enhance...

IT Management + Service