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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Solgari expands partnership with Cognizant to enhance customer engagement

Solgari and Cognizant team up to streamline procurement and deployment of customer engagement...

AI strategies: embracing realism in 2026

AI is transforming business decisions, emphasising governance and the human-machine alliance for...

Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up...

Thrive unveils advanced network detection and response service

Thrive launches its new NDR service to bolster business cybersecurity, promising quicker threat...

Selector adds full-stack capabilities

Summer release offers insights into network health from devices and interfaces to infrastructure,...

IT admin struggles with remote work challenges

IT teams report a significant increase in challenges surrounding migrating and managing remote...

IT Management + Service