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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up...

Payara Services recieves multiple Cloud Excellence nominations

Payara Services gains recognition in the Cloud Excellence Awards 2025 for its innovation in Java...

Veeam unveils new Data Cloud solutions for MSPs

Veeam Software expands its offerings with Veeam Data Cloud for Managed Service Providers,...

Unifying automation across hybrid cloud management

Red Hat Ansible Tower 3.4 introduces new workflow features, security standards, designed for...

Dynatrace enables rapid response to unpredictable application demands

Digital teams leverage continuous automation and AI-assistance to deliver essential business...

IT Management + Service