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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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LogicMonitor acquires Catchpoint

LogicMonitor's acquisition of Catchpoint marks a pivotal shift in digital infrastructure, combining...

Severn Trent turns to IGEL OS

Severn Trent has implemented IGEL OS to manage and secure an estate of 6,000 desktop devices spread...

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

Legacy vendors losing trust

CrowdStrike’s fourth Global Security Attitude Survey reveals 63% of organisations are losing...

Remote IT solutions for cloud infrastructure management

Nutanix has introduced new solutions that will allow IT teams to deploy, upgrade and troubleshoot...

Edith Harbaugh returns as CEO of LaunchDarkly

Edith Harbaugh has rejoined LaunchDarkly as CEO, leading the company through AI-driven innovation...

IT Management + Service