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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Orbus Software enhances integration with ServiceNow Platform

Bi-directional ServiceNow integration provides unique visibility across business and IT landscapes.

Improving operational efficiency

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.

Telecoms and AI: a people-first approach

Exploring the impact of AI in telecoms, Colt's report underlines the necessity for a people-first...

Distology expands AI security portfolio with Snyk partnership

Distology has partnered with Snyk to bring AI security tools to its partner network across Northern...

Web performance monitoring enhancements

Orion Platform-based Web Performance Monitor (WPM) 3.0 and SaaS-based SolarWinds Pingdom to provide...

Managed security services and the shift to platform-based cybersecurity

As cyber threats escalate, SEP2's approach aims to offer a specialist partnership to strengthen...

IT Management + Service