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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Britain leads Europe in AI adoption, emphasising its positive impact

The UK is outpacing Europe in AI integration at work, with its workforce embracing advanced AI...

Cisco expands Full-Stack Observability Ecosystem

Full-Stack Observability ecosystem helps customers fulfill their specific observability needs...

Ricoh Europe forms strategic collaboration with ServiceNow to transform customer service

Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...

New Hitachi EverFlex transforms IT Operations

Hitachi Vantara’s advanced infrastructure-as-a-service (IaaS) portfolio redefines IT economics by...

Modernisation cannot succeed without observability

This year's VMware State of Observability report notes an increase in organizations recognizing the...

End-to-end ITSM and ITOM platform powered by AI/ML

Unified platform for ITSM and ITOM to discover, monitor, service, remediate, and optimize IT...

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