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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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BCS appoints Cezary Zieba as Country Manager for Poland

Cezary Zieba joins BCS with a mission to enhance operations in Poland and Central Europe.

Report highlights the benefits of being an observability leader

Splunk has released The State of Observability 2024 report in collaboration with Enterprise...

How AI and data could reshape the infrastructure landscape by 2026

Rising investments are bringing new challenges for infrastructure. AI, predictive analytics, and...

Kaseya ups the ante with Powered Services 2.0

The most complete framework of its kind in the industry; new “Done for You” sales and marketing...

AI adoption: balancing innovation and governance in the UK

Logicalis' annual report highlights the ascent of AI in organisations, underlining the need for...

Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up...

IT Management + Service