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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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ServiceNow to acquire AI pioneer Element AI

Element AI significantly enhances ServiceNow’s commitment to building the world’s most...

BMC to acquire Compuware

Combination brings mainframe to the mainstream as part of a modern IT infrastructure with a...

SolarWinds unveils enhancements to Channel Partner Program

SolarWinds updates Transform Partner Program, announces new tier qualifications and improved...

Cloud cost management for Azure

Provides business intelligence and smart forecasting to reduce capital expenditure in AWS and...

States of Guernsey and Apogee expand multi-vendor IT collaboration

The States of Guernsey has partnered with Apogee to modernise IT services with a comprehensive,...

Move to modern multicloud environments has broken traditional approaches to infrastructure monitoring

Disparate tools and a reliance on manual processes lead IT teams to waste nearly half (42%) of...

IT Management + Service