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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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The shift from Agentic AI to Physical AI: A technological evolution

Three key trends in the sensor market from CES 2026: the rise of physical AI, renewed industrial...

Applied computing, Wipro Limited and Databricks partner to target energy optimisation

A partnership between Applied Computing, Wipro and Databricks focuses on deploying AI in energy...

Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for...

Asda continues its retail tech transformation for customers using ServiceNow

Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve...

Tata Consultancy Services extends partnership with Marks & Spencer

Tata Consultancy Services has renewed its partnership with Marks & Spencer to support ongoing...

The ITAM Forum launches ISO/IEC 19770-1 certification scheme

Softline Group Northern Europe and HDI Group become the first two organizations certified.

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