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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Blackstar Solutions enhances customer retention with Highlight

Blackstar Solutions, a unified communications provider based in Bristol and Cardiff, has chosen the...

Cequence Security launches revolutionary AI gateway for enterprises

Cequence Security introduces the AI Gateway to bridge AI agents with enterprise applications,...

Dynatrace enables rapid response to unpredictable application demands

Digital teams leverage continuous automation and AI-assistance to deliver essential business...

Ricoh Europe forms strategic collaboration with ServiceNow to transform customer service

Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...

Hybrid cloud monitoring increases performance and reduces costs

NETSCOUT SYSTEMS has been selected by PropertyRoom.com to manage its hybrid cloud by transforming...

European multi-cloud options expand control and visibility

IONOS partners with Emma in hopes to enhance European multi-cloud solutions, providing sovereignty,...

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