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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Service desk data under valued

Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...

Cybergen and CultureAI: strengthening AI security in enterprises

Cybergen and CultureAI partner to provide enterprises with AI visibility, risk management, and...

Hexnode updates Genie AI with advanced device management features

Hexnode unveils a update to its Genie AI, offering improved device insights and automated...

HCLSoftware and SolarWinds expand partnership

HCLSoftware and SolarWinds are expanding their partnership announced in October 2022 to build an...

UK organisations urged to strengthen AI governance frameworks

New research indicates that many UK IT leaders do not yet have comprehensive AI governance...

CloudM introduces CloudManager product for Microsoft

CloudM has announced that its CloudManager product is now available worldwide for Microsoft Office...

IT Management + Service