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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Application assurance - from the data centre to the Cloud

Virtual Instruments has introduced the next generation of VirtualWisdom, the industry’s most...

MCIM and autoLOTO introduce digital safety management for AI/HPC facilities

MCIM teams up with autoLOTO, aiming to enhance safety, governance, and operational intelligence in...

Freshworks awarded IT service role at National Theatre

Move to cloud-based customer experience platform supports collaboration, conversational service and...

Simplifying multi-cloud management

Morpheus Data has rolled out enhancements to its next-gen multi-cloud management platform (CMP) in...

Assessing AI deployment risks and security challenges

Despite security concerns, organisations are advancing with AI deployment, underscoring governance...

USU simplifies IT service management

Hitachi Vantara says that USU, one of Europe’s largest vendors of IT and knowledge management...

IT Management + Service