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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Nokia selects Tutela to expand visibility to mobile network performance

Nokia has selected Tutela, an independent mobile quality measurement company, to provide key...

JumpCloud reveals Agentic IAM for enhanced AI identity management

JumpCloud has introduced Agentic IAM, a new identity management solution designed to support both...

AI adoption: balancing innovation and governance in the UK

Logicalis' annual report highlights the ascent of AI in organisations, underlining the need for...

Gaining ground with CPM

By Mayke Nagtegaal, Messagebird.

Application assurance - from the data centre to the Cloud

Virtual Instruments has introduced the next generation of VirtualWisdom, the industry’s most...

The security implications of AI skills in organisations

AI skills provide operational benefits but introduce new risks, particularly in security-intensive...

IT Management + Service