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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Sharp Europe unveils new ‘One Sharp’ unified brand proposition

Sharp Europe launches a unified brand proposition, consolidating its expertise across IT services,...

Centrica modernises applications with VMware Tanzu

VMware is empowering Centrica in its mission to help customers live sustainably, simply, and...

Delivering performance management for business-critical applications

Supports more than 1,000 voice, video, and business data applications with the ability to...

Cisco expands Full-Stack Observability Ecosystem

Full-Stack Observability ecosystem helps customers fulfill their specific observability needs...

ServiceNow to acquire Lightstep

Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven,...

Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

IT Management + Service