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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Cisco data centre goes anywhere your data is

Application innovation is at the heart of the digital economy. A new era of apps is redefining what...

Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

Smart, autonomous cloud management

Next Generation AIOps capabilities powered by new algorithms add external data and events to drive...

Strengthening network sovereignty: HPE Aruba's UK instance

Hewlett Packard Enterprise has tailored its network management solution for the UK to enhance data...

Waracle expands European presence with HackSoft acquisition

Waracle acquires HackSoft to expand its European footprint and enhance its digital expertise.

Dynatrace doubles the scalability of its Software Intelligence Platform

Support for 50k hosts and cross-cluster distributed tracing, analytics, and management deliver...

IT Management + Service