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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Elida Beauty implements SnapLogic as part of separation from Unilever

Elida Beauty partners with SnapLogic to establish a modern IT environment post-spin-off, aiming to...

THE ICONIC elevates customer experience with Datadog's observability platform

THE ICONIC uses Datadog to unify its observability, with the aim of supporting a more consistent...

Wealth management company Charles Stanley moves service management to the Cloud

Charles Stanley is using Sunrise ITSM SaaS to transform its service management and adopt an...

Zenarmor reveals global SASE channel partner programme

Zenarmor launches a global channel programme designed to enable partners to deliver and manage...

Formula 1 enhances data systems with Lenovo cooling

Formula 1 embraces Lenovo cooling technology to boost sustainability and performance in broadcast...

GoTo transforms IT management with new remote monitoring & management tools

GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality,...

IT Management + Service