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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

ServiceNow to acquire Lightstep

Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven,...

NVIDIA and SK hynix expand AI and semiconductor collaboration

NVIDIA and SK hynix have announced a technology partnership focused on AI infrastructure, memory...

AI holds more privileged access than human counterparts: research insights

An analysis of AI security in enterprises reveals concerning permission levels, impacting incident...

BMC and AWS: alliance for intelligent automation

BMC has partnered with AWS to enhance intelligent automation, emphasising data orchestration at a...

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

IT Management + Service