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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for...

Snow Software and BMC expand partnership

Together the companies will support IT leaders with digital transformation and hybrid work...

Industrial Digitalisation: What Stats Tell Us

The numbers are in, and they paint a picture of transformation at unprecedented scale. As MIT's...

Komprise continues global momentum - teams up with UK distributor Spinnakar

Partnership to drive new opportunities for the UK channel, addressing the needs of enterprises to...

Qualys debuts Risk Operations Centre (ROC) in the Cloud

Qualys Enterprise TruRisk Management redefines cyber risk operations by unifying diverse security...

Making IT operations 'easy'

Freshservice unified incident response management with AI-enhanced alerting enables any business to...

IT Management + Service