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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Deutsche Welle uses TeamViewer to provide secure IT support

The Deutsche Welle, Germany's international broadcaster, is using TeamViewer to support its IT for...

Armis integration enhances ServiceNow's cyber defence capabilities

ServiceNow’s planned acquisition of Armis aims to expand its market position and add capabilities...

Sage X3 enhancements aim to increase business agility with AI

Sage introduces AI-driven updates to help mid-sized businesses improve decision-making, reduce...

CPS partners with Exponential-e to enhance digital connectivity

The CPS teams up with Exponential-e to enhance digital efficiency and connectivity across 30 sites,...

The critical divide in AI adoption: data-driven success vs. stumbling blocks

AI adoption exposes gaps in data management, with many US and Canadian firms facing challenges in...

Snowflake acquires Observe for AI-powered observability

Snowflake announce plans to acquire Observe, aiming to enhance their AI Data Cloud with...

IT Management + Service