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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Flashpoint introduces new threat intelligence capabilities

Flashpoint introduces updates to its threat intelligence capabilities, including EASM,...

DSIT's IT investment to boost digital agility

The Department for Science, Innovation and Technology is investing in advanced tech to enhance...

Shifting dynamics in business networking: the role of AI amidst evolving practices

A new study highlights how AI is transforming networking approaches for UK SMEs, yet human...

Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent”...

Debenhams Group embraces AI to modernise retail operations

Debenhams Group introduces a new AI solution to streamline sales and stock management, enhancing...

Westcon-Comstor achieves Great Place to Work certification

Westcon-Comstor has been certified as a workplace in 25 countries following positive employee...

IT Management + Service