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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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ConnectWise acquires Service Leadership, Inc.

ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their...

DRYiCE iObserve powered by SolarWinds offers 'comprehensive observability'

Integrated solution based on artificial intelligence (AI), observation, insight, and proactivity...

Snowflake opens European research and development office in Berlin

One of Silicon V.alley’s most exciting technology companies invites Europe’s best software...

Delivering cloud business insights

Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in...

Enhancing data trust: Introducing Ataccama ONE Agentic

Ataccama unveils a new platform to revolutionise data management, enhancing speed and reliability...

ServiceNow acquires Raytion

Raytion’s industry-leading information retrieval technology will enable unified real-time access...

IT Management + Service