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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT sustainability: A commercial priority for SMEs

The European tweaks to the CSDS Directive drive SMEs towards more sustainable digital practices,...

Park Place Technologies to open EMEA Operations Centre in Cork

70 new tech jobs to be created over next two years.

Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...

Paessler launches PRTG Node-REDConnector

Opens up a new dimension of monitoring for IoT environments.

Cloud integration and DevOps capabilities

At the centre of applications, data, and infrastructure, Control-M orchestrates modern application...

Delivering cloud business insights

Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in...

IT Management + Service