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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Radisson Hotel Group relies on Freshworks

The efficiency of the Freshservice ITSM solution accelerated the global hotel group’s digital...

Heficed launches world’s first self-service IP management platform

The world’s first self-service IP (Internet Protocol) management platform has launched,...

Remote end user support and management now not so remote

Release extends discovery, inventory and configuration capabilities for local and remote PCs,...

Westcon-Comstor launches OneSOC: providing channel partners with white-label SOC services

Westcon-Comstor introduces OneSOC, a scalable, vendor-agnostic solution enabling partners to...

Enhancing data trust: Introducing Ataccama ONE Agentic

Ataccama unveils a new platform to revolutionise data management, enhancing speed and reliability...

Qualys releases Global IT Asset Inventory (AI) Cloud App

Qualys, Inc. has introduced its global IT Asset Inventory (AI) Cloud App, which provides Security...

IT Management + Service