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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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The UK's fragmented data backup practices: risks and remedies

Over 30% of UK's organisations neglect comprehensive data backups, risking severe disruption from...

Westcon-Comstor first authorised training partner for Proofpoint in Europe

Westcon-Comstor partners with Proofpoint to deliver certified cybersecurity training across Europe,...

BARBRI raises the bar for remote learning experiences

Software Intelligence Platform enables seamless education journeys for law students and...

Future of IT spending: spending to soar to $5.4 trillion in 2025

Gartner forecasts a 7.9% rise in IT spending in 2025 amid ongoing AI initiatives, despite an...

Nokia selects Tutela to expand visibility to mobile network performance

Nokia has selected Tutela, an independent mobile quality measurement company, to provide key...

Tray.ai launches ITSM Agent

Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...

IT Management + Service