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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Dynatrace extends cloud security

New runtime environment vulnerability analytics and support for the Go programming language...

Teleport introduces Beams for AI agent security

Teleport reveals Beams, a runtime designed to provide secure, isolated environments and managed...

Future of IT spending: spending to soar to $5.4 trillion in 2025

Gartner forecasts a 7.9% rise in IT spending in 2025 amid ongoing AI initiatives, despite an...

ServiceNow makes multimillion euro investment in EU services

ServiceNow’s EU-centric service delivery offering will provide customers more flexibility to meet...

USU simplifies IT service management

Hitachi Vantara says that USU, one of Europe’s largest vendors of IT and knowledge management...

SolarWinds makes APM more accessible

Tech pros benefit from the richness of a full-featured application performance management solution...

IT Management + Service