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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Transforming IT Service and Asset Management?

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal...

Azul reports FY26 results highlighting Java Platform growth

Azul reports growth in FY26, driven by product development, customer adoption, and strategic...

How CRS Technology Consultants used N-able to thwart a major ransomware threat

A timely intervention by CRS Technology Consultants and N-able saved a regional CPA firm from a...

Freshworks awarded IT service role at National Theatre

Move to cloud-based customer experience platform supports collaboration, conversational service and...

AI platform from Netcompany used in cycling partnership

Netcompany’s PULSE AI technology is being used in a partnership with a UK cycling team to support...

Tanium introduces Tanium Atlas

New autonomous operating system brings real-time intelligence, guidance and action together in one...

IT Management + Service