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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Over half of outages are avoidable

LogicMonitor’s 2019 IT Outage Impact Study finds 38% of IT decision makers in the UK expect to...

ServiceNow launches platform expansion with the Utah release

Latest Now Platform release unveils AI-powered process mining with RPA capabilities, search,...

Transforming IT Service and Asset Management?

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal...

Park Place Technologies acquires German TPM provider

German clients will benefit from expanded Professional and Managed Services.

CloudM introduces CloudManager product for Microsoft

CloudM has announced that its CloudManager product is now available worldwide for Microsoft Office...

XYZ Reality expands partnership with applied digital for AI factory developments

XYZ Reality partners with Applied Digital to support construction delivery for AI Factory campuses...

IT Management + Service