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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Vega promises cloud mangement

Liberty Lake Cloud has introduced its new Vega Cloud Management Platform that is designed to help...

USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

Centrica modernises applications with VMware Tanzu

VMware is empowering Centrica in its mission to help customers live sustainably, simply, and...

Snow Software acquires Embotics

Snow fortifies its ability to deliver complete technology intelligence with Embotics’...

Over half of outages are avoidable

LogicMonitor’s 2019 IT Outage Impact Study finds 38% of IT decision makers in the UK expect to...

Park Place acquires CentricsIT

Park Place Technologies has acquired the TPM and Professional Services assets of CentricsIT, an IT...

IT Management + Service