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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Navigating the silent accelerator: shifting enterprise IT risk

As automation expands, businesses face unforeseen internal risks within their IT landscapes,...

Synaptek and Zenoss partner to deliver a 'first' in the IT service desk of the future

Synaptek, the intelligent automation specialists, and Zenoss, a leader in Intelligent Application...

Porsche Informatik selects Dynatrace to drive software innovation

All-in-one platform accelerates time to market through instant answers to improve application...

Quest introduces new features to KACE offerings

New release of KACE Systems Management Appliance (SMA) makes it easy to manage Windows 10 updates...

Navigating AI's storage challenges: insights from Scality's new study

Scality's research reveals challenges in scaling AI infrastructure, highlighting storage's critical...

Bridging the AI adoption gap in the manufacturing industry

Exploring the challenges and aspirations of AI adoption in the manufacturing sector, amidst the...

IT Management + Service