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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Dynatrace extends cloud security

New runtime environment vulnerability analytics and support for the Go programming language...

IT monitoring budget increases after COVID-19

This first edition, conducted among 600 IT professionals, confirms the strategic importance of IT...

The AI influence: UK business leaders' growing dependence on machine decision-making

AI is increasingly shaping decision-making among UK business leaders, with a significant portion...

Auvik launches AI agents for IT operations

Auvik AI, powered by Auvik Aurora, delivers context-aware troubleshooting, intelligent alert...

THE ICONIC elevates customer experience with Datadog's observability platform

THE ICONIC uses Datadog to unify its observability, with the aim of supporting a more consistent...

COMPAREX launches SAM2GO NextGen

COMPAREX SAM2GO NextGen helps organisations discover, obtain, manage and optimise their SaaS...

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