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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...

The importance of independent SaaS data protection

Keepit's survey highlights the risks of relying solely on native SaaS backups, underscoring the...

ServiceNow launches platform expansion with the Utah release

Latest Now Platform release unveils AI-powered process mining with RPA capabilities, search,...

Digital.ai and Scaled Agile expand partnership

Digital.ai has expanded its strategic partnership with Scaled Agile. The newly expanded partnership...

Progress software unveils MarkLogic Server 12 with Advanced RAG and Semantic Search

Progress Software launches MarkLogic Server 12, enhancing generative AI with groundbreaking...

Survey explores tech skills gap

Annual IT Pro Day survey highlights need to increase upskilling and tech pro confidence.

IT Management + Service