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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Why leadership diversity matters in the development of agentic AI

Cloudera issues a crucial warning on gender diversity in AI leadership to prevent systemic bias in...

ServiceNow launches Now Assist

Available in the Now Platform Vancouver release, Now Assist integrates generative AI designed to...

Cinven acquires majority stake in Smart Communications

Cinven's investment emphasises Smart Communications' role as a leading cloud-native provider,...

Organisations struggle to meet application delivery requirements

Research reveals organisations are beefing up enterprise network and application modernisation...

ServiceNow amplifies enterprise AI with Claude integration

ServiceNow integrates Anthropic’s Claude model into its AI platform to support productivity and...

Web performance monitoring enhancements

Orion Platform-based Web Performance Monitor (WPM) 3.0 and SaaS-based SolarWinds Pingdom to provide...

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