NEWS
AI to end office politics
  • Posted on 21st February 2018 in by Phil Alsop

The use of artificial intelligence (AI) could eliminate accusations of privilege and bias and foster a greater meritocracy in the workplace, according to a new global study released by Pegasystems Inc.

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Competition for tech talent
  • Posted on 21st February 2018 in by Phil Alsop

Information technology (IT) industry executives in the United Kingdom see another year of challenges ahead on the hiring front, according to research from technology industry trade association CompTIA.

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NEWS
Customer service - the future is virtual
  • Posted on 20th February 2018 in by Phil Alsop

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Where next for the agritech revolution?
  • Posted on 20th February 2018 in by Phil Alsop

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS
Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and...

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution...

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NEWS
Sharp rise in concern over digital threats

Lack of internal resources and exploding cybercrime a ‘perfect storm’ for CISOs and their...

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European Commission awards Wiraya ˆ2m to stimulate artificial intelligence innovation in Europe

Wiraya Activation Intelligence will use machine learning to help mobile operators serve millions of...

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NEWS
Digital workplace survey – poor communication is reducing staff productivity

A major digital workplace survey of senior IT executives - across 100 medium to large...

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South Gloucestershire selects Civica Digital as transformation partner

New contract with Civica Digital will help boost customer satisfaction and future-proof the council.

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NEWS
Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live...

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NEWS
Inertia threatens digital change

A new report released by Harvard Business Review Analytic Services in association with DXC...

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Digital platform offers Robotic Process Automation as a Service

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that...

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NEWS
Two thirds of channel companies eager to enter into new partnerships

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with...

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Videos

Steve Petryschuk, Director, Product & Market Strategy in Product Management, Auvik, discusses the findings of the company’s recent 2025 IT Report, entitled: “Why IT is long on challenges but short on...
Lee Caswell, SVP, Product and Solutions Marketing at Nutanix, discusses the findings of its seventh annual Enterprise Cloud Index (ECI) survey and research report, which measures global enterprise progress...
Steve Petryschuk, Director, Product & Market Strategy in Product Management, Auvik, discusses the findings of the company’s recent 2025 IT Report, entitled: “Why IT is long on challenges but short on...
Chris Derham, Business Development Director – Networks, Alcatel-Lucent Enterprise, discusses the company’s innovative generative AI chatbot, ALIE, which is available on a global scale for use by channel...

Expert Opinions

By Peter Miller, Sales Manager at ETB Technologies.
By Dirk Alshuth, Cloud Evangelist at emma – the cloud management platform.
By Tim de Groot, General Manager for Benelux, Nordic And North West & Central Africa at Kaspersky.