MSP Channel Insights

DPD delivers self-service future with Sunrise Software IT Service Management

Posted on 30th November -0001 in by Phil Alsop

“Cost to Serve” metrics and self-service implementation key for new ITSM deployment.

Rising customer expectations & the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

Interview with Crestchic at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

Reimagining EMEA Marketing: Scaling Strategy in the Age of AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

Interview with Airsys Global at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

Expert Opinions

How data sovereignty is reshaping infrastructure decisions

By George Ashwin, UK Channel Director at AddOn Networks

The Hybrid Shift: Where Workloads Are Headed and How to Move Them

By Mark Lewis, Chief Marketing Officer at Pulsant

Why connectivity is the backbone of AI enablement

By Ben Allcock, Vice President – B2B, TP-Link UK&I.

Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

Digital Business News Videos Expert Opinions