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Ricoh Europe forms strategic collaboration with ServiceNow to transform customer service
  • Posted on 20th May 2025 in Vendor by Phil Alsop

Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business transformation, to deliver a unified service delivery platform. The collaboration aims to provide Ricoh’s customers and employees with seamless, intelligent and responsive digital management of...

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NEWS
European business leaders and general public deeply divided on attitudes to impact of disruptive technologies

New study reveals average 29 point gap in sentiment between business and the public across all technologies.

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NEWS
Falling expectation among business leaders that AI will replace people

55% of businesses admit wrong decisions in making employees redundant when bringing AI into the workforce.

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NEWS
Harnessing technology for workforce management

New Civica report uncovers workforce challenges and strategies for a future-ready workforce.

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NEWS
Empowering Scottish farmers in delivering digital transformation

Version 1 has been selected as digital support partner for the Digital and Data Division of the...

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NEWS
Riverbed introduces new and enhanced acceleration solutions

Riverbed introduces new and enhanced acceleration solutions, vastly improving enterprise network...

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NEWS
Advancing AI-driven automation

Boomi has introduced a set of product innovations designed to accelerate and scale intelligent...

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NEWS
Digital transformation still a work in progress for 94% of public sector organisations

Over half of public sector IT leaders (58%) say skill and talent gaps are a top challenge to...

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NEWS
Majority of businesses are exploring quantum AI

Quantum computing and related technologies like quantum AI are regarded as the next big wave after...

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NEWS
HP introduces Workforce Experience Platform in the UK

Transforming the digital employee experience with AI-powered insights and seamless IT management.

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NEWS
UK workers knowingly put their employers at security risk every day

High-profile cyberattacks highlight a recurring issue: employees are often the weakest security...

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NEWS
Research shows that human experiences could unleash £100 more per customer service enquiry

New research from Ventrica shows that UK companies can’t afford to replace humans with AI in...

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NEWS
Kubernetes maturity: 7 in 10 enterprises trust it for core workloads

Kubernetes has firmly transitioned from an emerging technology into a core part of enterprise...

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NEWS
Startling productivity gap in the UK’s mid-market, with misalignment between IT and Business leadership at its core

Findings from ‘Unlocking Growth in the Mid-Market: The Node4 Report’ point to a lack of...

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NEWS
4 in 10 UK CIOs warn of unrealistic board expectations

A new survey commissioned by Expereo exposes the true roadblocks to UK AI plans - poor...

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Videos

Community collaboration and transparency - key to data centre success in the AI era

Edgar Van Essen, Managing Director, CCO and Partner for Switch Datacenters, outlines a dramatic decline in water use, new cooperative stakeholder models including green residual heat exchange networks, and a...

GRDs help future-proof data centres

Matt Wilkins, Global Director of Design and Engineering at Colt DCS, explains that data centre operators need ‘controlled flexibility’ now more than ever, as tightened regulatory environments, skills gaps,...

Two-phase cooling helps maximise AI performance

Shahar Belkin, Chief Evangelist at ZutaCore, explains how the company’s OmniTherm™ cold plate enables waterless two-phase cooling for manufacturers building servers with the NVIDIA RTX PRO 6000 Blackwell...

AI tools to digital employees: why traditional security models are falling behind

As AI tools evolve into a rapidly growing digital workforce, organisations are being forced to rethink how they secure them. In this conversation, Steve Wilson, Chief AI Officer at Exabeam, explains why AI...

Expert Opinions

More code and faster attacks mean a rethink for vulnerability management

By Sylvain Cortes, VP Strategy at Hackuity.

Key Causes of Data Loss: It’s Not all Ransomware’s Fault

By Graham Jarvis, Freelance Lead Journalist, Business and Technology, Trudy Darwin Communications, for Bridgeworks Ltd.

Why AI pilots stall in UK organisations

By Andrea Pleşea, PhD, Co-founder and COO, Druid AI.

AI Infrastructure relies on heat innovation for viability

By Richard Clifford, VP of sales & Solutions EMEA Salute.

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